General Manager

**If your purpose and values match ours of...We Love People, Growth, Challenge & Connections, we would love to have you as part of our team** We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work. **PERKS**: - Team rates from $59 per night - 25% discount at our restaurants for up to 6 people - ½ price passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort - RRSP Matching for eligible employees - HumanaCare free mental health support & counselling - Employment milestone rewards - Ongoing employee events, incentives and recognition - Group Life Insurance, Extended Health, Dental, Vision Care (after 3 months of full-time service) The General Manager under the direction of the Regional Director will primarily be responsible for the overall operations of the Hotel. They develop the budget for each department, approve expenses and establish the standards of service. The General Manager also has responsibility for departmental meetings, supplier relations and overall maintenance of the establishment. The manager will address and deal with customer complaints and ensure that customers have an enjoyable visit at the hotel. **Core Competencies**: - Accountability - Adaptability - Communication - Critical Thinking - Decision Making - Leadership - Negotiation - Planning and Organizing - Problem Solving - Resource and Fiscal Management - Service Orientation - Teamwork **Job Duties**: - Assume overall responsibility for the operations of the hotel. - Establish the financial and service standards for the hotel. - Directs the focus of the Sales Department. - Contribute to the development of the organization's vision and strategy to guide the organization and ensuring co-operation across departments. - Monitor departmental performance against goals and take corrective action when necessary, including implementing cost-savings measures as required. - Provide vision and leadership to staff members and encourage the growth and financial viability of the company. - Provide written and verbal reports on organizational activities on an ongoing basis, and as requested from time to time. - Allocate material, human and financial resources to implement organizational and departmental policies and programs; establish financial and administrative controls; formulate and approve promotional campaigns; and approve overall human resources planning. - Schedule staff and work activities. - Supervise, and provide advice, support, guidance, and direction to staff; monitor the performance of staff on an on-going basis, conduct annual performance reviews, discipline and terminate staff as required. - Liaise with outside vendors and negotiate over service prices/contracts. - Prepare budgets and monitor expenses. - Answer customer questions regarding policies and procedures; deals with customer complaints and comments. Address and troubleshoot problems and concerns. - Inspect property and services to ensure the compliance with licensing laws, health and safety and other statutory regulations. - Inspect hotel for cleanliness and appearance; supervises maintenance, supplies, renovations and furnishings. - Coordinate front-office activities of hotels and resolve problems. - Develop advertising strategies and campaigns. - Participate in community affairs and maintains a positive public image for the hotel including representing the hotel at tourism and business associations - Other duties as assigned. **Requirements**: - Minimum of 2 years Hotel General Manager experience, or 3-4 years of Sales or Rooms Division Manager experience. - Diploma or Degree in Hotel/Restaurant Management would be an asset. - "Hands-on" Management style - Exceptional Leadership skills - Commitment to exceeding Guest expectations. - Superior written and verbal communication skills. - Excellent organizational and time management skills with the ability to set priorities for self and others in the hotel. - Ability to develop and motivate staff to achieve challenging goals. - SUMMATION:_ - **ABSOLUTELY NO PHONE CALLS PLEASE**_ - Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. _**_Sandman Hotel Group_**_ takes seriously its obligations under the Human Rights Code._