Customer Relations and Ticketing Assistant

1 week ago

Ottawa, Canada Ottawa Festival Network Full time

**Desired Contract Length**: 26 Weeks **Start Date**: ASAP

**Work Schedule**: Full Time **Location**: Hybrid - Virtual and Westboro office

**Job Summary**: Reporting to and working directly under the supervision of the Ticketing and Customer Service Managers, the Customer Relations and Ticketing Assistant is responsible for assisting in festival ticketing, customer service, and office administration.

**RESPONSIBILITIES**:

- Be the first point of contact for visitors/deliveries. Become knowledgeable about staff, departments, procedures, and policies.
- Answer phone calls relating to general inquiries about the festival and redirect/escalate to other staff when applicable.
- Learn the ticketing system[s] used for all ticket sales throughout the festival.
- Responsible for in-house sales made to the public, sponsors and groups from the festival’s main office.
- Onsite: guide volunteer team members in answering calls and resolving/escalating issues when appropriate.
- Post-festival: assist with creating reports from data gathered during the season.
- Responsible for ordering festival office supplies, updating administrative lists, etc.
- Assist with the development and distribution of all accreditation packages for the festival.
- Assist with setting up admin office onsite, and overseeing a team of volunteers (admin office, info booth) during the festival.
- All other duties as required.

**Skills and Qualifications Required**:

- Previous customer relations or event staff experience.
- Experience with handling electronic and POS transactions.
- Excellent written and oral communication skills in English, French written and oral skills are an asset.
- Strong organizational skills and ability to prioritize, proven success in multi-tasking in a high-pressure environment.
- Thinks creatively and strategically, the ability to work independently and within a team.
- Excellent written and oral communication skills.

**Additional Qualifications Required**:
Eligible to participate in Ontario’s Job Creation Partnership (JCP) program by meeting the following criteria:
**1.** An unemployed job seeker or those employed less than 20 hours per week (part-time students and graduates may apply)

**2.** Live in Ontario

**3.** Legally authorized to work in Canada

**4.** Have one, or both, of the following criteria:
**a.** Established an Employment Insurance (EI) benefit claim (regular or maternity/parental benefits ONLY)

**b.** Paid employee payroll premiums, i.e., employed in Canada, in **five**of any five of the last ten years while earning an annual income of at least $2000 (gross).

**Remuneration**:
$620 (gross) per week for 32 hours ($19.375 average per hour) provided by the Province of Ontario.

**What’s Next?**

**Job Type**: Fixed term contract
Contract length: 26 weeks

**Salary**: $19.75 per hour

Schedule:

- 8 hour shift

Work Location: One location

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