Service Desk Analyst

2 weeks ago

Oakville, Canada Spark Power Corp Full time

**Service Desk Analyst**

**Location**:Oavkille, ON

**Job Type**:1 year contract with opportunity to become permanent

**Overview**:
The **Service Desk Analyst** will help support a great user experience, focusing on the onboarding and offboarding of users. They will provide the framework for this process and maintain documentation.

**What will you do as a Service Desk Analyst at Spark Power?**
- Create and provision new users on Active Directory and all other defined Spark Power Applications
- Provision and deploy new Company-issued end-user devices (e.g. laptops, mobile devices)
- Manage relationships with Functional Groups and other IT Services team members to enable better service of Onboarding
and Offboarding.
- Create and Maintain Documentation for Onboarding and Offboarding Process and Procedures
- Provide exemplary end-user support and service in all situations via the Incident Management Tool and Service Desk Helpline
- Support users in multiple locations, such as branch locations, office, customer sites and home.
- Diagnose and troubleshoot technical issues

**Do you have the Spark? Here's what we are looking for**:

- Post-secondary education in a relevant area of studies such as, Computer Science, Computer Systems Technology
- At least 1 year post-graduate experience in a Service Desk or similar position
- Experience with Microsoft Technologies such as (but not limited to):

- Active Directory
- Office 365 Suite (Outlook, Word, Excel, PowerPoint, OneNote, OneDrive)
- Microsoft Teams
- Microsoft Planner
- Office 365 Administration (including Exchange Online)
- FileShares/Network drives
- Group Policy objects
- NetSuite experience is an asset
- Problem solving mindset
- Highly organized and able to prioritize tasks
- Excellent communication and customer service skills
- Adaptable and able to maintain a positive attitude in times of change
- Ability to alternate between Team environment and working independently
- Willingness for continuous learning and development
- Collaboration mindset, willing to get involved and make suggestions to help drive changes in procedures, standards and support methods

**Who is Spark Power?**
- We provide end-to-end electrical contracting, operations and maintenance services, and energy sustainability solutions to the industrial, commercial, utility, and renewable asset markets.
- We have over 1300 employees in 38 offices across North America.
- We have numerous exciting projects in commercial, industrial, and institutional sectors across Canada and the US.

**Here are some of the perks we offer our employees**:

- Diverse and exciting scope of work
- Continuous training and skills improvement including free training and tuition reimbursement programs
- Career advancement opportunities
- Excellent benefit package (medical, dental, vision, mental health counselling, employee discount programs, wellness spending account option)
- RRSP program
- Employee Share Ownership Program
- Wellness Committee and Social Committee
- Fun and inclusive company culture

.and much more

  • Service Desk Analyst

    1 week ago

    Oakville, Canada Geotab Full time

    Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the...

  • Service Desk Dispatcher

    3 days ago

    Oakville, Canada ProServeIT Full time

    Do you want to make a big impact on a fast-growing IT organization? Do you want to be part of a team that truly supports employee growth and development? Are you someone with strong organization, time management, and communication skills? Then, we want you! The Service Desk Dispatcher is responsible for attaining maximum utilization and prioritization of...

  • Customer Service\Order Desk

    2 weeks ago

    Oakville, Canada AppleOne Full time

    This Customer Service\Order Desk Position Features:• Temporary to Permeate opportunity • Transit assessable • Straight Day shift • Great Pay to $50KImmediate need for customer service\order desk seekingShift: Monday to Friday 8:30am to 4:30 PmPay : $21-$24 depending on experienceCustomer Service Responsibilities Duties:•Respond to customer...

  • Manager, Service Desk and Site Services

    2 weeks ago

    Oakville, Canada Spark Power Corp Full time

    **Manager, Service Desk and Site Services** **Location**:Oakville, ON** **Overview**: The Infrastructure, Platform and Operations (P&O) encompasses ServiceDesk, Site and Field Support, Infrastructure and Networking management, Information Security, and the suite of collaboration tools (VOIP, Microsoft Office365, and conferencing technologies). The team's...

  • Residence Front Desk

    4 weeks ago

    Oakville, Canada Campus Living Centres Full time

    A leading residence service provider in Oakville, Ontario, is seeking a Residence Services Representative to manage inquiries and operational duties at the front desk. The ideal candidate should have strong customer service and communication skills, with at least one year of relevant experience. Responsibilities include processing payments, maintaining guest...

  • Residence Front Desk

    4 weeks ago

    Oakville, Canada Campus Living Centres Full time

    A leading residence service provider in Oakville, Ontario, is seeking a Residence Services Representative to manage inquiries and operational duties at the front desk. The ideal candidate should have strong customer service and communication skills, with at least one year of relevant experience. Responsibilities include processing payments, maintaining guest...

  • Residence Front Desk

    4 weeks ago

    Oakville, Canada CMSC Staff Full time

    A leading campus service provider in Oakville seeks a Residence Services Representative to engage with students and guests at the front desk. The candidate will be responsible for ensuring high customer satisfaction and managing operations such as check-ins, reservations, and payments. A strong ability to communicate effectively and handle multiple tasks is...

  • Residence Front Desk

    4 days ago

    Oakville, Canada CMSC Staff Full time

    A leading campus service provider in Oakville seeks a Residence Services Representative to engage with students and guests at the front desk. The candidate will be responsible for ensuring high customer satisfaction and managing operations such as check-ins, reservations, and payments. A strong ability to communicate effectively and handle multiple tasks is...

  • Help Desk Supervisor

    3 days ago

    Oakville, Canada St. Mildred's-Lightbourn School Full time

    **Help Desk Supervisor** **Full-Time Permanent Position** **Who We Are** Located on 10 beautiful acres in the heart of Olde Oakville, St. Mildred’s-Lightbourn School (SMLS) is a premier independent school for girls from JK through to Grade 12. Our mission is to engage each girl in a personalized, real-world learning experience where she explores her...

  • Help Desk Supervisor

    2 days ago

    Oakville, Canada St. Mildred's-Lightbourn School Full time

    Full-Time Permanent Position Who We Are Located on 10 beautiful acres in the heart of Olde Oakville, St. Mildred’s-Lightbourn School (SMLS) is a premier independent school for girls from JK through to Grade 12. Our mission is to engage each girl in a personalized, real-world learning experience where she explores her unique pathways within a nurturing...