Store Assistant

**Store Assistant Job Description**

We are looking to hire a hard-working, customer-oriented store assistant to ensure the smooth running of in-store retail operations. The store assistant’s responsibilities include welcoming customers to our shop, monitoring customer activities to prevent incidents of shoplifting, arranging window displays accordingly, inventory stocking, packaging and processing customer refunds. You should also be able to identify customers' needs and recommend suitable shop items that best satisfy their needs.

To be successful as a store assistant, you should be well-organized and adept at using pricing and labeling equipment. Ultimately, an outstanding store assistant should demonstrate effective communication skills and achieve exceptional customer service at all times.

**Store Assistant Responsibilities**:

- Receiving, processing, and organizing shipments and deliveries accordingly.
- Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.
- Packaging and rebranding store items
- Assisting customers in locating desired shop items.
- Informing customers of shop promotions to encourage purchases.
- Performing regular price audits to identify and correct price discrepancies.
- Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the store floor.
- Addressing and resolving customers complaints in a professional manner.
- Processing customer payments using the shop's Point of Sale (POS) system.
- Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.
- Maintain a neat, organized, and clean store environment at all times.
- Attend to customers politely, assisting with their inquiries and ensuring a positive shopping experience.
- Prepare, pack, and organize products for customers as needed.
- Accurately count and track store inventory, ensuring all stock is accounted for.
- Utilize technology efficiently for inventory management, customer transactions, and other store tasks (e.g., Point-of-Sale systems).
- Reconcile cash at the end of each day, ensuring accuracy in daily transactions.
- Regularly clean and organize store shelves, ensuring products are well-displayed.
- Sweep and mop the store floor to maintain a clean and safe environment.
- Be patient and courteous with customers, handling conflicts or complaints in a professional and calm manner.
- Assist with receiving and unpacking deliveries, ensuring accurate stock intake and timely restocking of shelves.
- Perform daily store opening and closing procedures, ensuring security and readiness for the next day.
- Monitor and report any low stock items to management, helping maintain adequate inventory levels.
- Assist in setting up promotional displays and rearranging store layouts for sales and special events.
- Ensure pricing labels and signage are accurate and up-to-date.
- Be knowledgeable about beauty products to provide recommendations and advice to customers.
- Provide support to other team members, fostering a collaborative work environment.
- Promptly report any maintenance issues to management, ensuring the store remains in good working order.
- **Store Assistant Requirements**:

- High school diploma or GED is preferred.
- Must have at least G2 Driving license and Proven retail sales experience.
- The ability to stand for extended periods.
- The ability to use labeling and pricing equipment as well as Point of Sale (POS) software.
- The ability to work in a fast-paced environment.
- Strong organizational skills.
- Effective communication skills.
- Exceptional customer service skills.
- Detail-oriented.
- Sales driven
- Clean, organized and detailed
- Must be able to carry heavy items.

**Job Types**: Full-time, Part-time

**Benefits**:

- On-site parking
- Store discount

Application question(s):

- Kindly provide your availability/Schedule to work
- What is your salary expectations?

Licence/Certification:

- Driving Licence (required)

Work Location: In person