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Consulting Services Manager
2 weeks ago
At CDW, our Consulting Services Manager quickly find their careers at the cutting edge of innovation, creativity and results. A key member of our Consulting Services team, you'll join some of the brightest, best and most diverse technology minds working in IT today. A Fortune 200 leader, we're the driven professionals and technology experts Canadian companies turn to most to solve all their information technology challenges and needs.
Our IT and Business Consulting Services jobs provide accelerated opportunities to turn your ideas into action as you help bring IT to life for our customers. The Consulting Services Manager is a regional role responsible for the identification, development, guidance, and support of Consulting Services based/Staff Augmentation-based, Professional Services and Managed Services opportunities. Primarily working with CDW sales team (including Account Managers, Account Executives, Sales Management, and Partner Specialists), you will need to develop net new pipeline and close sales using Partner programs and incentives to deliver the best solution and price for the customer, while maintaining profitability.
**What you'll do**
- Engage directly with clients, by leveraging existing client relationships, to identify opportunities where CDW will leverage contractors or 3rd party relationships
- Assist with recruiting efforts to identify the right skill set for contract based placements or project work
- Attain margin and revenue contribution targets for Services in a collaborative overlay-role working in conjunction with a field sales team of Account Executives, Solution Architects, and practice overlays.
- Contribute to yearly sales plans with Services goals and deliverables
- Guide, develop and train the field sales team to the highest level of proficiency in the selling and delivering of Consulting Services - assist in the development and distribution of specialized sales toolkits
- Identify and develop new opportunities within region, across all vertical markets
- Leverage existing CDW sales team and our existing customer base
- Prospect for new Services opportunities
- Schedule, attend and manage sales calls
- Define, build and report on a weekly basis, the appropriate leading indicators needed to measure and track services sales activities and forecast Services growth
- Participate in Sales Quarterly Business Reviews
**Professional Services and Technical Team Responsibilities**
- Identify and recruit top Services talent for pre-sales, engineering, project management and operational teams, based on the identified needs of individual customers
- Contribute to the development and enhancement of processes across multiple departments, including Professional Services, Project Management and Finance, to ensure successful contracting, delivery, onboarding, initialization and billing of Services contracts
**Customer Experience Responsibilities**
- Work closely with Services' teams, recruiting teams and our current and prospective customers to evolve and improve our quality of service and the overall customer's experience
**Marketing Responsibilities**
- Contribute and help drive the definition, creation, and execution of services-related marketing programs, collateral and events, in partnership with the CDW Marketing Team.
- Help build CDW's Services brand vertically, regionally, and nationally
**What you need to succeed**
**Must have**
- Proven and progressive technology recruitment experience from either technology-focused agency or in-house/corporate environments. 5+ years preferred
- Account Management experience in the staffing, consulting or professional services industry
- Resource management, planning and forecasting experience
- Clear and concise communication skills
- Client engagement and management expertise
- Exposure to project and/or staffing financial analysis
- Experience in an overlay-based role, supporting teams of technology/solution focused Account Executives.
- French fluency is an asset but not required
**Who we are**
CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
**What you can expect from us: Culture, coworkers, careers.**
CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring
