Head of Sales Operations

**This is a hybrid role - our team collaborates in-person out of our incredible offices 50% of the time.**

**About the Role**

We are looking for an experienced leader to join our Delivery Commercial Operations US & Canada team as the Head of Sales Operations for our Global Accounts and Enterprise segment. This role is the sales operations partner to the Head of Global Accounts and the Head of ENT for US and Canada, supporting their commercial organization comprised of experienced Account Executives, Account Managers, Customer Solution Managers, Sales Managers, etc.

In this role, you will implement and execute the commercial business cadences, including forecasting, top deals review, pipeline review, MBRs, QBRs, and beyond. You will drive the design of business requirements documents for improvements to organizational tooling and processes, design and execute experiments to drive growth or efficiency, and deeply understand the unique needs of the commercial teams to unlock new growth opportunities and remove operational friction.

**What You'll Do**:

- Lead the definition of the evolution, management, integration and implementation of sales support systems and processes to meet the rapid growth of the business.
- Manage the development of continuously evolving forecast models using cutting edge methodologies.
- Own quantitative analysis of the performance of the sales teams
- Manage the weekly, monthly, quarterly and annual business cadences
- Develop and nurture strong relationships with sales, leadership, finance, HR, Strategy & Planning, deal desk and other stakeholders
- Lead special projects in and outside of their segment and territory.

**Basic Qualifications**
- Minimum 7 years in a Sales Operations function supporting a complex enterprise sales GTM model
- 5+ years supporting a Global Accounts Sales Operations function with commercial members located worldwide
- 3+ years of people management experience
- Prior experience working across multiple organizational functions, such as variable compensation, sales forecasting, quota setting, market segmentation, business development, and GTM strategy.
- Intermediate + proficiency in Microsoft Excel, SQL, Google Sheets, PowerPoint (or Google Slides), and CRM tools such as Salesforce.
- Bachelor's degree

**Preferred Qualifications**
- 10+ years of experience in Sales Operations, GTM Strategy, Revenue Operations, or similar functions
- 2-3 years of experience as an Account Manager or an Account Executive in B2B environment
- Experience working in a high-growth B2B company
- MBA or higher degree in economics, math, business or similar discipline
- Proven ability to define, refine, and implement sales processes, procedures, and policies to enhance operational efficiency. Pre-employment test and/or presentation may be required.
- Proven ability to influence with and without explicit authority, strong listening skills
- Proven track record of taking ownership, leading with data, diving deep without losing sight of the big picture
- Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations, reports, and presentations.
- Excellent verbal and written communication skills, including the ability to deliver engaging presentations to stakeholders at all levels.
- Strong collaboration and stakeholder management skills - building deep, trust-based relationships with business and cross-functional partners
- Ability to operate successfully in a lean, fast-paced organization
- Ability to scale quickly
- Highly organized multi-tasker, able to operate with a great degree of independence in ambiguous situationsAdvanced proficiency in Microsoft Excel, SQL, Google Sheets, PowerPoint (or Google Slides), and CRM tools such as Salesforce.