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Technical Support

2 weeks ago

Thunder Bay, Canada AirSuite Inc. Full time

**About us**

We are professional, agile, innovative, and our goal is to meet client's needs. Cirro by AirSuite, is a flight operations management software system. Essentially, we’re an Electronic Flight Bag customized for flight operations managers and their entire fleets, used for all aspects of flight planning, scheduling, compliance, and safety. Our software works on all devices in an app format, available on PC, Apple, and Android. Companies across Canada are currently flying with Cirro, which is why we’re expanding here in Thunder Bay.

The Job
- Perform product demonstrations to prospective clients, tailored to their needs.
- Conduct new account setups.
- Provide training on new accounts, most often online, with some on-site support.
- Be a client liaison to the development team, clearly communicating bugs and feature requests.
- Perform quality assurance on newly developed features or bug fixes prior to release.
- Work 40 hours per week.

Our work environment includes:

- Modern office setting
- Growth opportunities
- Flexibility
- A supportive team who will train and mentor you
- interested in aviation for example, has experience as a licenced pilot, engineer, scheduler, dispatcher, flight attendant, aviation student, or flight service representative. This is not a flying role, but any ability to “talk the talk” means you have an advantage;
- a strong communicator in English,
- knowledgeable and understanding of client needs,
- experienced working with iOS and Android devices;
- skilled in Microsoft Excel.Technical Support Professionals are responsible for helping end users solve their computer-related problems by logging onto their computers and troubleshooting the problems.

(Optional Skills) You’ll stand out if you have:

- some knowledge of aviation regulations,
- a resident of Thunder Bay or willing to relocate here,
- experience working with American clients,
- experience with customer service, quality assurance testing, or product support;
- basic development skills, or JSON format strings (optional),
- basic understanding of GitHub (optional),
- ability to travel within Canada (once or twice annually).

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

Work Location: Hybrid remote in Thunder Bay, ON