Fort Frances

4 days ago

Thunder Bay, Canada Rogers Communications Full time

Our Residential team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our Territory Sales teams work closely with our customers and offer a personalized face-to-face experience selling home services including Ignite TV, Internet, and Home Phone. We know that our customers rely on us to provide them with reliable connectivity, and we are committed to delivering the best customer experience, keeping Canadians connected to the people and things that matter most.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re motivated to succeed, enjoy connecting with people, and working in a supportive team environment, consider building your career by joining our team

**What's in it for you?**

We believe in investing in our people and helping them reach their potential as valuable members of our team.
- Competitive Salary
- Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC items, and 20% discount on all wireless accessories sold in Rogers Stores.
- Health & Dental Benefits, Pension plan and Stock Matching options
- Growth & Development opportunities to grow in Field Operations
- Work for an organization committed to environmental protection
- We are an organization with a strong commitment to diversity and inclusion with diversity groups supporting equity - including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities, and Women

**What you'll do**
- Installation of Rogers Ignite products and services including Internet, Home phone, TV/streaming
- Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer
- Operate test equipment related to the maintenance of 2-way coaxial and fiber systems including system analyzers, field strength meters, TDR and locators
- Maintain accurate system records and support documentation regarding all work orders
- Work with various internal departments to collaborate and resolve complex, customer-impacting issues in an effective and timely manner
- Various other duties as required

**What you bring**
- A valid full class-5 driver’s license
- Demonstrates behaviors, which support the Key Success Factors: Accountability, Adaptability & Customer 1st.
- Comfortable working outside year-round
- Ability to work various shifts including evenings, out-of-town work, rotational on-call duties, weekends and statutory holidays when required
- Physically able to perform all aspects of job including working at heights, heavy lifting up to 100lbs, and maneuvering through crawl spaces
- Customer-centric focus, and commitment to quality control excellence
- Technical acumen, with a desire to stay up-to-date on the latest industry trends
- Always performs work with safety on top of mind and adheres to all safety requirements

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time
Shift:
Length of Contract: Not Applicable (Regular Position)
Work Location: 1635 Paquette Road (7778), Thunder Bay, ON
Travel Requirements:
Posting Category/Function: &
Requisition ID: 315515

Posting Notes: Customer Experience

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