Market Manager

3 days ago

Thunder Bay, Canada Superior Propane Full time

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do. We are hiring a full-time Market Manager to lead our Thunder Bay, Marathon, Kenora, Dryden, Fort Frances, Geraldton team. The role is based out of Thunder Bay, ON. Reporting directly to the General Manager, the Market Manager’s responsibility is to ensure that superior customer service and retention of customer accounts is provided. Maintaining customer service commitments requires exceptional delivery of propane, propane equipment, and service through leading a workforce of field staff and accessing workforce and fleet logistics support and resources. The Market Manager has P&L accountability for their business, and is responsible for engaging employees in their day-to-day work performance and ensuring safety compliance. Experience and Requirements - Field operations and customer service experience an asset. - Previous customer retention / account management experience. - Ability to lead and manage change, and to coach and mentor performance development. - Good understanding of transportation and distribution, as well as technical competence is required. - Business acumen with a financial understanding and previous P&L accountability - Good analytical, decision making and problem solving skills. - Working knowledge of provincial regulatory requirements with respect to propane handling is an asset. - Excellent collaboration and interpersonal skills. - Superior communication skills (verbal & written) and the ability to present information to a variety of audiences. - Good computer skills (Windows; MS Outlook; ERP, such as JD Edwards). - A valid driver’s license and ability to meet travel requirements. - “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”_ - "Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at _ - to let us know how we can enhance your experience."_

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