Library Assistant

**Position 1**:
**Employment Status**: Permanent Part-Time (CUPE 5348)
**Hours**: 20 hours per week with ability to work all shifts - days, evenings, and weekends
**Primary Location**: Glen Abbey Branch

**Position 2**:
**Employment Status**: Permanent Part-Time (CUPE 5348)
**Hours**: 20 hours per week with ability to work all shifts - days, evenings, and weekends
**Primary Location**:White Oaks Branch

Oakville Public Library is seeking someone who is dedicated to service excellence, demonstrates curiosity and a learning mindset, fosters collaboration and knowledge sharing, and is a passionate advocate for literacy and innovation in public libraries.

Reporting to branch leadership, the **Library Assistant** supports branch services to the public, collection and materials handling workflows, and library operations at the branch.

**What you'll do**

**As a Library Assistant you will**:

- Greet customers and proactively offer customer-first service across all interactions, promoting OPL services with enthusiasm and directing customers to appropriate staff for assistance.
- Understand and promote OPL's collections, spaces, programs, services, and technologies. Accurately interpret OPL policies, procedures, and key messaging to guide service delivery.
- Support customer access to library materials and services by answering directional questions, locating their holds or specific items in physical collections, directing customers to appropriate staff for further assistance, and providing help at self-checkout kiosks when appropriate to ensure a smooth and efficient experience.
- Complete all materials handling workflows, including but not limited to emptying book drops and sorters, checking in materials using RFID technology, sorting and shelving items, shelf-reading, and maintaining shelf organization and displays. Operate and troubleshoot sorting equipment, process circulation and collection maintenance lists, and identify and report issues with library materials.
- Support branch services and library operations, including but not limited to collection maintenance tasks, room setup for programs and room bookings, general branch tidying tasks, and branch opening and closing duties.
- Resolve issues or escalate to designated in-charge staff, or branch or on-call leadership as appropriate.
- Work in compliance with the provisions of the AODA customer service standard, Occupational Health & Safety Act, the Workplace Safety and Insurance Act, other relevant health and safety legislation, and the OPL’s Health & Safety Program.
- Perform other duties as assigned.

**Is this a good fit for you?**

**We're looking for someone who can**:

- Provide excellent customer service in dynamic and busy environments, and champion the values of equitable access, curiosity, belonging, lifelong learning, intellectual freedom, and exceptional service.
- Understand OPL's collections, spaces, programs, services, and technologies.
- Proactively engage customers and connect them to staff for assistance, approaching every interaction with enthusiasm and a genuine willingness to help.
- Exercise good judgment to prioritize customer-first service and make values-based decisions.
- Sustain strong organizational and time management skills, with the ability to prioritize and multitask effectively, and perform all work with accuracy and attention to detail.
- Demonstrate strong verbal and written communication skills, with the ability to actively listen, follow written instructions, and clearly share information.
- Work independently and as part of a team through effective collaboration and strong interpersonal skills.
- Respond effectively to change, demonstrating curiosity and a learning mindset.
- Handle the physical requirements of the job including lifting library materials, reaching to place materials on shelves, pushing carts, and frequent standing, walking and bending.

**Your experience and educational background**:

- Secondary School Diploma with a minimum of one (1) year related work experience in a customer service environment, preferably in a library environment.
- Experience with an integrated library system (ILS), RFID technology, Microsoft Office, and library technologies and equipment is considered an asset.

**Who are we?**
Oakville Public Library strives to fulfill our mission of cultivating discovery and creativity in every phase of life. We are focused on exceptional customer service to meet the needs of the children, youth, adults, and seniors utilizing our physical or online services. We continue to be agile in our mandate to meet the needs of the residents of Oakville.

**What's it like to work at Oakville Public Library?**
It's challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, we commit to providing access to tangible resources and programs that inspire, encourage, and provoke thought for the residents of Oakville.