Housekeeping Manager

3 days ago

Edmonton, Canada DoubleTree Edmonton Full time

Primary Objective of Position:
To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners.

Essential Functions:

- Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
- Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day - notifies front desk accordingly
- Supervises the completion of short notice requests for room changes
- Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards.
- Keeps record of room checkouts/stay overs, submits records to housekeeping every day
- Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
- Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
- Ensures completion by following through on orders
- Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
- Checks VIP rooms
- Checks early morning make-up rooms
- Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.
- Checks floor linen closets daily for cleanliness, adequate supplies and linen
- Assures carts are properly stored and vacuum cleaners are emptied at the end of each day
- Assists in quarterly inventory of all linen
- Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
- Responsible for assisting with the training and direction of new department associates
- Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
- Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
- Perform other assignments as directed by the General Manager

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Housekeeping Management: 3 years (preferred)

Work Location: One location

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