Consumer Relations Associate

7 days ago


Cornwall, Canada Dorel Home Full time

Consumer Relations Representative Full Time Bi-Lingual

Perks, we all love perks
- Working from the comfort of your home office
- The commute—goodbye traffic and hello second cup of coffee
- Competitive wages
- Fun and productive team environment, without sharing a cubical wall
- Discounts on furniture
- A semi-flexible full-time schedule
- We pride ourselves in offering excellent training, product knowledge and product assembly

We are looking to expand our Team by adding Consumer Service Reps with:

- Ultimate Customer Service skills to ensure our Consumers have a great product experience
- Attention to detail
- Sense of urgency
- Ability to multitask and work in a high volume call department
- Computer skills (just the skills WE provide the computer)
- Internet service
- Self-motivation, drive and determination to succeed in a fast paced, multi tasking environment
- Determination to become an expert, or to grow and take your Customer Service skills to a whole new level

POSITION DETAILS
- Assisting Consumer with general Assembly questions and issues
- Handling product warranty claims
- Working with Leadership and Engineering to improve our products, assembly manuals and services

**REQUIREMENTS**:

- Bi-Lingual either English/French or English/Spanish
- A private workspace or home office free from distraction
- Minimum internet speeds of 10 MBPS for download and upload
- Router should be updated regularly with latest firmware or replaced if router speeds are not within the minimum specifications above



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