Salesforce Analyst

**Company presentation**

VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance.

**Here is what you will do**

VitalAire is currently recruiting a highly energetic and motivated full-time permanent **Salesforce Analyst** that will be based out of our **Mississauga, ON branch**. This position will be a hybrid position.

The Salesforce Analyst will be responsible for managing tactical accounts and reporting issues, data setup and security while driving utilization within the Air Liquide Group.

The incumbent will support the Salesforce CRM (“SDFC”) users and will need to interpret technical data, design custom reports and deliver effective user training.
- Increase overall performance and efficiency of Sales Representatives through optimizing user experience of Reports, Dashboards, KPIs and Content areas in Salesforce.
- Manage requests and troubleshoot issues along all entities within the Air Liquide group of companies.
- Ensure accuracy of assignment of accounts and contacts to Sales Representatives or Territory, monitor and analyze site metrics, system performance and user activity.
- Managing accounts general info (eg., segmentation, description, objectives) while defining and documenting requirements, processes and integrated policies to maximize the uptake of the systems amongst the users.
- Enhance user experience through CX-platform hotline support.
- Optimize user experience through the development and provision of training to users and managers and monitor implementation of the learning through measurement of uptake.
- Collaborate with the Sales & Marketing shared services team and the Regional Sales Directors and Managers to develop the process and deploy marketing campaigns to key segmented customers.
- Anticipate changing trends in technology and prospectively suggest upgrades and/or adoption of complementary technologies to drive our performance.
- Manage database security including roles, profiles, sharing rules, workflows and groups on an ongoing basis.
- Take ownership of SFDC programming improvement projects and multi-task in a fast paced environment.
- Address business issues through conferring with users and other internal stakeholders to identify and define business problems and reach consensus of a solution.
- Implement the solution through innovating our systems and technologies.
- Maintains Professional and Technical knowledge by actively learning.
- Conducts annual territory planning to ensure efficient and effective sales and marketing activities are optimized and aligned with business goals and objectives.

**Here is what you will need**
- Undergraduate degree, Diploma and/or relevant experience or education in Data Sciences.
- Effective presentation skills and ability to lead effective training sessions to end users.
- Excellent written and verbal communication.
- Bilingualism in English and French is preferred.
- Agreeing to disclose your COVID-19 vaccination status, as a condition of employment.
- Agreeing to be fully vaccinated against COVID-19 and to maintain such fully vaccinated status, as a condition of employment.

**What’s in it for you**
- Competitive total rewards: Salary, bonus, flex benefits & pension plan
- Growth opportunities: Upward mobility, career progression, and tuition reimbursement. Be part of a group of companies that are present in a total of 78 countries, with approximately 64,500 total employees and serves more than 3.8 million total customers and patients.
- Work/life integration: From standard hours to personal time off, we encourage life outside of work
- Inclusive workplace: Bring your whole self to work as you learn and grow
- Meaningful work: Do work that matters
- Awesome team: Teamwork and connection power our business
- Global collaboration: Collaborate near and far by being part of a global leader
- Culture of safety: We weave safety and wellness into all that we do

**Additional information**
- At Air Liquide, we value the health and safety of our customers, patients and employees. As such, we strongly encourage everyone to get vaccinated against COVID-19 and all future employees will be required to be fully vaccinated against COVID-19 and to maintain such fully vaccinated status._

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift