Salesforce - Business Analyst

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you

**Job Description**:
The HSS Global IT department is looking for a passionate, inquisitive, detail oriented and highly customer focused Business Analyst -Salesforce to join our Salesforce Global COE (Center of Excellence). The COE supports the growing needs of our user community.

The role will be a key advocate within IKO driving the value Salesforce delivers to the organization. This role is based fully on-site at our Mississauga, ON office location.

WHAT’S IN IT FOR YOU?
- Competitive compensation/pay package (Salary Range: $90k - $110k)
- Dental/Vision/Medical benefits
- Life Insurance
- Health Spending Account
- Employee Support and Mental Wellness
- Competitive matched retirement savings program - RRSP
- Be part of a long standing and stable industry leader

WHEN YOU JOIN US YOU WILL BE;
- Supporting the business with our implementations, adoption, and ongoing utilization of Salesforce.
- A focus on Sales /Field enablement to facilitate our sales users driving value with the Salesforce platform
- Take on an evangelist role for Salesforce, increasing awareness of new features; Assist with development of training curriculum
- Participate and lead in business process review workshops and perform detailed analysis of business requirements to ensure project have proper impact and adoption
- Assist in creating key metrics and dashboards and ensure key stakeholders understand the information and derive value
- Take a primary role in devising test plans, creating test cases, establishing protocols and appropriate testing environments, and coordinating actual software testing
- Ensure appropriate documentation is complete for supporting systems and projects

OUR IDEAL CANDIDATE;
- Minimum 5 years BA experience participating in JAD sessions, developing, and documenting Business Requirements and Functional Specification documents
- Experience working on facilitating the evolution of the Salesforce platform driving benefit and adoption with new business process and features is a key requirement.
- Experienced working within an IT Governance model (e.g., Cobit, ITIL, ISO 27001) within Agile environment
- Excellent Knowledge of documentation tooling such as Confluence Wiki or similar tools.
- Excellent Knowledge of JIRA or similar bug tracking tools.
- Strong data background with experience with system integration, data modeling, dashboard, and report development
- Demonstrable experience working closely with Sales and Marketing groups
- Experience working within the manufacturing and/or building industries is desired

Additional Skills:

- Ability to present complex information clearly and concisely to different levels of the organization (written and verbal - i.e., PowerPoint)
- Have an open/partnering mentality and comfortable challenging ideas with the goal to deliver the best solution
- Foster an open/partnering mentality to help improve overall team performance
- Curious and actively inquisitive about the outside world and learning about new ideas for improvement

WORK AUTHORIZATIONS AND TRAVEL;
- Travel estimated at 15%, within North America and Europe

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Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.