Bilingual Member Administration Representative

**Join our growing Team**
We are growing and looking for a **Bilingual Member Administration Representative** to join our Member Administration Team at the National Payroll Institute

**_You’ll love being a part of our Team because_**_: _
- _We offer a safe, friendly and supportive team environment_
- _We reward you competitively for your skills and contribution_
- _You will be eligible to receive a performance incentive based on your contribution and the Institute’s results_
- _We offer a comprehensive Group Benefits package at no cost to you_
- _Group Registered Retirement Savings Plan with company match_
- _Continuing Education Reimbursement as part of our Professional Development program_
- _You will enjoy personal days and designated paid days_
- _Access to our Employee and Family Assistance (EFAP) program / services_
- _Hybrid work model: 3 days working from the office + 2 days working from home_

**What you will be doing**:
**Member Services: (50%)**
- Participate in the Member Administration Department through the effective implementation of policies, guidelines and procedures.
- Complete processing and registration to ensure that deadlines are met including:

- Batch, Deposits, Refunds, etc.
- Membership dues billing, processing and communications.
- Certification courses registration.
- Product and Service Orders/Sponsorships.
- Professional Development Seminar (PDS), Webinars and Conference registrations, Trade Show and sponsorships.
- Networking events such as National Payroll Week, Network and Share Events and Certification Recognition Events.
- Related forms: Invoices, Statements, Receipts, etc.
- Participating in implementing communication schedule (Membership, Conference, etc);
- Handling all members’ inquiries efficiently and in a timely manner.
- Maintain database integrity, generate quality and error reports and make corrections as required.
- Contribute to the implementation of policies and procedures
- Participate in recommending improvements to the day-to-day Member Services procedures as well as iMIS procedures and reports.
- Support and share knowledge to cross train colleagues in the Member Services Department to retain valuable intellectual capital within the organization.
- Participate in special projects as required.

**Specific Program Lead: (45%)**
- Act as lead on the administration of specific program and task, such as Professional Development Seminars in a specific region, Conference, Membership, Retention etc.
- Set up events/products on iMIS.
- Process registrations/orders from customers.
- Send confirmation/notification to customers.
- Communicate with Regional Coordinator.
- Perform Retention Calls on time.

**Reception Coverage: (5%)**
- Participate in covering reception during breaks and days off.

**Other related duties as assigned.**

**What you bring to the table**:

- Post-secondary education - College diploma (Business Administration preferred).
- Fluently bilingual is required, English and French, both written and spoken.
- 2 years of customer service and data entry experience is preferred.
- Aptitude for working with numbers.

**About Us**

For over 40 years, the National Payroll Institute has helped payroll professionals to enjoy long and rewarding careers, provided essential expertise to help businesses reduce risk and increase productivity, and worked alongside governments to shape legislation.

Today, over 40,000 payroll professionals have access to our myriad of benefits of membership — including career development, top-tier education offerings, networking events, forward-looking research, and access to critical compliance information.

The Institute has made it easier than ever for businesses to meet their payroll obligations and navigate’ over 200 legislative requirements. By proactively working with federal and provincial governments, payroll professionals have benefited from legislative changes that have made payroll more streamlined and efficient.

The Institute also supports Canada’s 1.5 million employers and the entire payroll profession. Payroll is essential to the long-term health of every business, the financial wellness of workers and the strength of our economy — all of whom rely on our members to ensure timely and accurate annual payment of $1.02 trillion in wages and taxable benefits, and $345 billion in statutory remittances

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Are you fluently bilingual in English & French?