Bilingual Client Service Representative

7 days ago

Toronto, Canada LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

**Responsibilities**:

- Respond to inbound inquiries from plan members and third party representatives across Canada
- Provide first level support, including password resets
- Complete call summaries within the case management system, identifying areas for follow-up as required
- Liaise with client representatives, internal consultants and administrators, insurance and financial company representatives regarding escalated member inquiries
- Monitor and resolve client escalations in a timely manner
- Adhere to client service level agreement
- Other tasks or special projects as required
- Succeeding as a Remote Client Service Representative will require the following core qualifications and skills
- Must be flexible to take on different shifts that include days and evenings (between 8AM and 8PM)
- Excellent verbal and written skills
- Bilingualism is an asset
- Exceptional customer focus and strong professional acumen
- Post-secondary education or appropriate training and experience
- Experience in a specialized call centre environment is an asset
- Demonstrated ability to be an active listener
- Knowledge of group benefits (DB and DC pension or group insurance) is an asset
- Ability to work independently and within a team environment
- Excellent problem solving and analytical skills
- Strong time management skills, with the ability to manage multiple assignments
- A good understanding of programs, including MS Word, Excel, PowerPoint
- Proven ability to learn new software quickly
- #LI-CD1

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

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