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Service Manager
2 weeks ago
**Service Manager - Installation Services**
Are you looking to grow your career and knowledge in a fast paced, friendly, safety-oriented environment? Are you up for the challenge of elevating the customer experience through providing the best solution as a trusted partner for our customers?
**We are looking for an experienced Service Manager for Installation Services**
- For this position you will receive a base salary, plus bonuses following a probationary period. _
**Responsibilities**:
- Supporting a team of sales associate and project coordinators in a fast paced and competitive environment.
- Work with contractors/installers on various projects from single dwellings to multi-units.
- Travels to construction sites for customer support as needed.
- Coordinating multi-unit installation projects in the field.
- Evaluate quality of installation and renovation projects.
- Help recruiting and onboarding of new installers.
- Helping to resolve customer challenges quickly and efficiently.
- Stay updated about latest building code trends and market conditions.
- Demonstrate high standards of safety and customer service.
**Qualifications**:
- Energetic, enthusiastic, and driven to succeed.
- Understanding of the importance of customers-focus.
- A strong foundation in construction / renovation and customer service.
- Problem solver who can work with mínimal supervision.
- Excellent communication and team player.
- Organized, can manage multiple projects, and meet deadlines.
- Microsoft Office skills and willingness to learn new software programs.
- Able to travel to customer sites, a valid driver’s license is required.
- A knowledge of building materials, and the construction process is required.
- Knowledge of building codes would be considered an asset.
- Strong verbal and written communication (bilingual would be considered an asset French/English).
**We offer**:
- Monday - Friday
- A safe work environment
- Company Vehicle
- Wellness program
- Scholarship and Bursaries
- Employee and Family Assistance Plan
- Employee discount
- Health and Dental Benefits
- RRSP contribution
- Continuous learning and Career advancement
This position is flexible in location for New Brunswick and Nova Scotia - Ideally located in HRM, Moncton, or Saint John
**Company Profile**:
Kent is the largest retail building supply chain in Atlantic Canada. Our mission is to be the best source of home improvement products through superior service, quality products and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values.
We employ over 3700 people and work hard to increase our market share through strategic investment in training and technology. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative which ensures our great product selection and pricing.
Kent Building Supplies is an inclusive and diverse work environment. We welcome, respect and value the perspectives and contributions of our employees regardless of age, race, gender, sexual orientation, gender identity and expression, religion, nationality, and physical ability.
If you have disabilities that require special accommodations, please let us know.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company car
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home
Supplemental pay types:
- Bonus pay
**Experience**:
- service advisor: 4 years (preferred)
- Customer service: 5 years (preferred)
**Language**:
- French (preferred)
Licence/Certification:
- Driving Licence (required)
Willingness to travel:
- 50% (preferred)
Work Location: In person
