Receptionist

1 week ago

Welland, Canada Billyard Insurance Group Inc Full time

**Receptionist**:
38 East Main Street, Welland, Ontario, Canada, L3B 3W3
full-time. November 13, 2024

Description

Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.

**What does the** Receptionist** do?**
- Operate the head office telephone, transferring/forwarding calls to the appropriate person.
- Serve as the first point of contact for customers, answering general inquiries and providing information to the public.
- Act as a liaison, arranging, sending, receiving, and sorting correspondence between customers, branches, business partners, and external vendors.
- Collect, sort, distribute, and prepare incoming and outgoing mail.

**Does this sound like you?**
- Confident with the use of Microsoft Office Suite (i.e., Outlook, Planner, Word, Excel, PowerPoint, SharePoint, etc.)
- Potential to work on multiple projects/tasks simultaneously while prioritizing responsibilities
- Potential to monitor & check work or information while demonstrating a concern for all areas involved
- Ability to navigate, evaluate & communicate information online or in a digital format
- Knowledge of office procedures & practices
- Strong attention to detail & customer service skills
- Active listener with excellent oral and written communication skills

**Qualifications**:

- Completion of secondary education diploma or equivalent
- Post-Secondary Education in business administration, office administration, or related field is an asset
- 1-2 years’ experience in business/office administration and/or customer service
- Experience using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Planner, SharePoint, etc.)
- Insurance or Financial Services industry experience is an asset

**What We Offer**
- People-focused company culture
- Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)
- 3 weeks’ vacation in year 1, 4 weeks in year 2
- Birthday day off
- Hybrid work from home / in-office environment
- Retirement savings programs, with company-matched RRSP contributions

**Our Commitment to Diversity, Inclusion and Belonging**

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

**Our Commitment to Accessibility

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