Customer Service Representative Level I

6 days ago

Ottawa, Canada Consensus Cloud Solutions Full time

**Customer Support Specialist I**

**Brief Description**:
Prior experience in a call center or similar position is essential

**Job Summary**:
This position will be responsible for dealing with the customers and potential customers. No Cold Calling.

Prior experience in a call center or similar position is essential.

**Job Duties**:

- Responsible for answering customers’ technical calls efficiently, accurately and in a professional manner using excellent customer service skills.
- Responsible for contacting customers re customer service issues specifically with a view to retaining customers or checking for potential fraud
- Assume responsibility for learning, in detail, about company products and using this knowledge to solve customers’ technical problems and seeing these through to completion.
- Maintain client work schedule and service level requirements.
- Identifies and records all customer calls and provides troubleshooting aids to assist colleagues in solving problems for the future.
- Provides comprehensive quality feedback and suggestions on training needs, other improvements and quality shortcomings to their team supervisor.
- Report accurately on calls inbound and outbound, record calls and call details on company systems

**Job Requirements and Experience**:

- Excellent communication skills (oral and written)
- Superior technical and problem solving skills
- PC proficiency; Knowledge of MS Word, Excel and Outlook
- Experience resolving basic user related technical problems with directions given over the telephone
- Ability to work both independently and as part of a team is a must

**Location**:
Ottawa, Ontario
- NOTE = This will be a remote working position/work from home until further notice due to Covid 19

**Schedule**:

- Full Time (37.5 hours per week)
- Weekdays and weekends availability required
- Shifts start as early as 7:00am and end as late as 11:00pm

COVID-19 precaution(s):

- Remote video interview process
- Remote work from home until further notice (no exact date in place)

**Language**:

- English

**About Consensus Cloud Solutions, Inc.**

Consensus Cloud Solutions provides an exciting and engaging opportunity for a multi-generational, distributed workforce. We offer many remote and hybrid career opportunities.

Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.

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