Quality Analyst

COME WORK WITH US

Heritage Coffee prides itself on sharing a common vision to work together to provide our valued customers with the highest quality coffee and excellent customer service. We support each other by contributing to a safe and healthy work environment and take our core values of Dedication, Collaboration, Trust and Excellence very seriously. It is essential that each member of our team be a positive contributor to our work culture.

We are currently seeking a diligent, growth-oriented Quality Analyst (or Lab Technician, depending on experience and education) to join our team. As a key member of the Quality team, the Quality Analyst is responsible for ensuring that Heritage is meeting our customers’ product specifications and exceeding their expectations with respect to product quality. The role will determine customer requirements, assess internal capabilities, develop, and implement quality systems, and drive continuous improvement.

**Responsibilities**:

- Perform inspection and processing of samples using lab instrumentation
- Maintain lab and equipment
- Determine customer expectations by developing relationships and documenting requirements
- Refine quality system to incorporate customer specifications and key process variables
- Develop and maintain product/process specifications, Standard Operating Procedures
- Participate in new product introduction, especially as it pertains to process capability
- Audit data collection for completeness, accuracy, conformance to specifications
- Utilize quality tools to assess conformance to specifications and to build quality into the process and improve capability (SPC, root cause analysis, Design of Experiments, CPK reports, FMEA, etc.)
- Initiate, investigate and participate in corrective and preventative action to address product, process and system non-conformances
- Develop and report on KPI’s as they relate to quality
- Evaluate, analyze and close customer complaints
- Drive QA development and continuous improvement
- Maintain safe working conditions and follow all safety rules
- Report all major or minor food safety and quality deviations to personnel with authority to initiate action
- Backup other staff within department
- Undertake other duties and responsibilities as required

**Key skills**:

- Commitment to excellence and high standards. Strong organizational, problem-solving, and analytical skills; able to manage multiple priorities and workflow.
- Strong attention to detail.
- Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement.
- Strong communication skills, both oral and written.
- Proven ability to build relationships across various cross-functional teams to execute company goals and objectives.
- Versatility, flexibility, and a willingness to work on emerging opportunities and priorities with enthusiasm.
- Demonstrated ability to conceptualize, coordinate, integrate internal data, and clearly articulate concepts, ideas, and other issues relating to quality engineering.
- Computer proficiency in Word, Excel (advanced), visual communication (graphs, Powerpoint).
- Statistics proficiency (sampling, standard deviation, CPK, etc.)

**Education/Experience Desired**:

- Certified Quality Engineer or Quality or Lab Technician diploma/degree
- Familiarity with Food industry (HACCP, GFSI, SQF, FSMA/SFCR, BRC, or equivalent)
- Continuous improvement experience (Six Sigma, Lean, Kaizen, etc.) an asset
- Exposure to basic lab environment an asset
- Previous implementation of quality software an asset

**Benefits**:

- Comprehensive Group Benefits Package (Health, Dental, Health Care Spending Account, Life Insurance, AD&D)
- Monthly employee free coffee, hot chocolate, and cappuccino allowance
- Opportunities for professional and personal development & growth

Your interest in this opportunity is greatly appreciated. Only those applicants selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$23.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Day range:

- Monday to Friday

Flexible Language Requirement:

- French not required

Shift:

- 8 hour shift

Application question(s):

- Do you reside in London, Ontario and have reliable transportation to/from work?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- quality assurance: 2 years (preferred)

Work Location: In person