Quality Assurance Analyst

PSD Citywide is a full-service firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state and federal government agencies, and private sector entities. We are an industry leader that specializes in enterprise asset management and financial budgeting for municipalities. Over our years of experience, we have developed cutting-edge software solutions for our client’s asset management and financial budgeting needs, leaving behind mature and manageable programs making positive impacts in local communities.

PSD Citywide’s service areas are configured to meet three essential needs for governments: policy research and analysis, high-performance technology, and credible data. Through our infrastructure consulting and advisory practice, we work with decision-makers to refine organizational systems, programs and processes for better corporate outcomes.

As we continue to grow, PSD Citywide is looking to add an experienced Quality Assurance Analyst to join our growing IT team. **This is a full time remote based position within Canada.**

The Quality Assurance Analyst works collaboratively within the IT department and business units to execute and validate test cases based upon system requirements. They are responsible for creating an end-to-end test plan; executing the plan and managing all activities in the plan to ensure that all the objectives are met, and the solution works as expected.

**Responsibilities & Duties**
- Ensure technical quality of software through detailed testing and feedback to relevant team members.
- Take a proactive, problem-solving/trouble-shooting approach to identifying and solving software problems; not stopping at identifying the problem, but experiment using available information to try to narrow the possibilities and determine a suggested solution.
- Document, troubleshoot, and isolate issues encountered during testing utilizing internal bug database system and providing accurate and detailed reproduction steps including visuals if possible and/or other required regression information.
- Assist with focus testing sessions and provide summary reports.
- Assist in development and implementation of comprehensive QA test plans and cases.
- Assist in the generation and implementation of procedures for more effective and efficient testing of company products.
- Assist with testing using internal development tools.
- Contribute to a positive work environment by getting involved with all departments of the team, understanding their roles and interacting with the team on a regular basis to help gain a rounded perspective of the project.
- Ensure conformance of all company and departmental standards, policies and procedures.
- Other duties as assigned.

**Qualifications**
- 3-5 years experience in a Software Quality Assurance role.
- Post Secondary degree or diploma in Computer Science or related technical field or equivalent practical experience.
- ISQTB certification would be considered an asset.
- Extremely familiar with all aspects of software verification including: functionality, performance, and system testing.
- Meticulous attention to detail and strong problem-solving ability, in addition to honesty, strong work ethic.
- Working knowledge of most popular console platforms, Windows operating systems and related hardware.
- Deadline driven individual with strong verbal, technical, and written communication skills, creative and able to collaborate with team members with professionalism and tact.
- Advance skills with MS Word and Excel.
- Professional self-starter with a commitment to constantly upgrade skills through continuous learning.

**Recruitment Process**

**Phone Interview**

If you are invited to a screening interview you will discuss your experience with one of our People and Culture team members. This interview is an opportunity to get to know a little more about the company, the type of work we do and impact we have.

**Virtual Interview**

**Employee Perks**
- Competitive Salaries
- Full Benefits Package
- Company Matched RRSP Contributions
- Flex Hours & Paid Time off
- Social and Charity events and initiatives