Support and Implementation Specialist

3 days ago

Edmonton, Canada Liquid Software Corp. Full time

Overview

This Position is In-Person, based in our Edmonton office.

We are seeking a **Support and Implementation Specialist** focused primarily on **new client onboarding and training**. In this role, you will help customers get up and running with our software, guide them through best practices, and ensure a smooth transition from launch to regular use.

You will also work closely with our **development and design teams**, providing feedback from customers, assisting with feature rollouts, and helping shape improvements to the product.

This role is ideal for someone who enjoys teaching, understanding how users interact with software, and influencing how products evolve.

Duties
- Lead new client onboarding, including account setup, configuration, and initial use
- Deliver training sessions for new customers via calls, screen sharing, and documentation
- Create and improve onboarding materials, guides, and training resources
- Act as a point of contact for early-stage customer questions during rollout
- Collect and communicate customer feedback to development and design teams
- Assist with testing, documenting, and launching new features
- Help validate workflows and usability during feature development
- Handle limited ongoing support requests, prioritizing onboarding and training needs
- Document customer interactions, onboarding progress, and feedback in internal systems

**Qualifications**:

- Experience in software onboarding, training, customer success, or implementation roles
- Organized, detail-oriented, and able to manage multiple tasks and timelines
- Strong ability to explain software workflows to non-technical users
- Comfortable working directly with customers during initial setup and adoption
- Familiarity with ticketing or customer tracking tools (e.g., Jira, Zendesk, or similar)
- Strong written and verbal communication skills

Pay: $3,500.00-$4,200.00 per month

**Benefits**:

- Casual dress
- Dental care
- Employee stock purchase plan
- Extended health care
- On-site parking
- Paid time off
- Vision care

Application question(s):

- I have experience with software support and new user training
- I have experience with Quickbooks Online

Work Location: In person

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