Account Manager

**Responsibilities**

What you'll do once you get the job (after you celebrate):

- Work closely with Account Executives (AEs) and Customer Success Managers (CSMs) to gain Navigator product knowledge and understand client experiences
- Manage a portfolio of clients; build and maintain relationships with key account contacts
- Develop and execute strategies to optimize retention and revenue growth opportunities
- Create a disciplined and structured approach to help clients identify and achieve their goals and objectives
- Improve client understanding of the Navigator platform within the account to drive adoption and growth
- Manage risk of revenue loss
- Create a profile of company and product value for the customer on an annual basis
- Perform quarterly reviews - set goals and conduct ongoing meetings with customers to communicate product updates, best practices, and garner an understanding of the various ways they are using the platform
- Track all performance indicators (usage, customer satisfaction, feedback from CSMs & AEs) and rate the overall health of the client
- Develop a deep understanding of customers' use cases and how we can help achieve success
- Provide advice to Support and Marketing to develop training materials, such as written instructions, feature videos, and onboarding sessions - aligning language and use cases with end users to drive ROI for the client
- Responsible for contributing to the company’s overall renewal revenue and account growth by achieving or exceeding assigned personal targets and quota.
- Maintain internal CRM (currently Salesforce) with current account and contact information.
- Manage unresolved client concerns/issues in a timely and thorough manner; escalating issues to management as appropriate.

**Why LifeRaft?**

We pride ourselves on our innovative spirit and determination to help solve new challenges developed by the complexities of open source data. LifeRaft provides a threat intelligence and investigations platform, Navigator, to corporate security teams around the world, including some of the biggest brands you've probably referenced today Navigator is designed to identify, track, and validate issues from open source channels (surface, deep web, and darknet) related to executive safety, fraud prevention, and asset & infrastructure protection. Our technology is helping keep these companies, their people, and their operations safe - making a real impact in the world we all live in.

The diversity of our team is integral to our success. We are a team of passionate and supportive individuals and pride ourselves in fostering a collaborative, innovative, and fun culture. We offer our team:

- Attractive & competitive compensation plan & benefits
- Investment in personal and professional growth
- Remote work/office space (with dogs) with flexible hours
- Flexible time off - Take a minimum of 15 days/year with no cap beyond
- Health Benefits & $750 Yearly Lifestyle Subsidy
- Diversity & Inclusion Committee
- Hilarious authentic co-workers & fun social activities

**Requirements**:
**Qualifications**

What you need to get the job:

- Excellent interpersonal skills with the ability to manage clients virtually (over the phone and via WebEx)
- Demonstrated ability of effective account and customer management (understanding their needs, addressing their challenges, connecting the dots)
- Desire to learn and become an expert in our customers’ workflow and internal process
- Strong focus on growing revenue
- Knowledge and understanding of best practice sales tactics and stages of the sales cycle
- A background in sales with skills in closing business would be an asset

What will get you bonus points:

- A sense of humour
- No fear of dogs (semi-mandatory)
- Board games you don't mind occasionally sharing with the team
- Willingness to pitch in and wear different hats occasionally (figuratively, not literally)

**Benefits**
- Office dogs
- Flexible hours
- Benefits (after probationary period)
- Free parking
- Partial phone plan coverage
- Well lit, comfortable working space
- Great office parties
- Hilarious co-workers