Guest Relations Specialist

**Guest Relations Specialist | Yorkville in Toronto, ON**

**Who We Are**: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BentallGreenOak has offices in 27 cities across thirteen countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BentallGreenOak is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

BentallGreenOak promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

**What you will do**:
**Guest Assistance**: Greet and assist visitors and residents upon arrival, addressing inquiries, providing information while focusing on their individual needs.

**Issue Resolution**: Handle guest concerns, complaints, or requests promptly and professionally, seeking to resolve issues to the guest's satisfaction.

**Concierge Services**: Offer personalized recommendations for dining, entertainment, and local attractions, and assist with booking reservations and tickets. Establishing positive working relationships with business owners and suppliers in the area in order to provide residents with high quality and reliable recommendations;
**Communication**: Maintain effective communication with other departments to ensure guest needs are met promptly and efficiently.

**Guest Feedback**: Solicit and gather guest feedback to continually improve services and provide input for training and development programs.

**Quality Assurance**: Maintaining amenity booking logs and ensuring appropriate contract or form is completed. Assisting residents with maintenance service requests;
**Special Events**: Coordinate and assist with special events, conferences, and resident events as needed. Execute community partnerships and assist in developing partnership with Yorkville and the downtown Toronto core.

**Sustainability**:Embrace and pro-actively support BentallGreenOak’s culture of environmental sustainability, and corporate and social responsibility.

**Security and Property Operations**: Monitor and report any suspicious or unusual activity to ensure the safety and security of guests and property.
- Providing building access to contractors and visitors by maintaining contractor logs and managing access devices.
- Issuing visitor parking passes in line with visitor parking policies.
- Activating and maintaining log of security access cards and fobs, underground transmitters and other access devices.
- Parcel Management, delivering packages into the designated parcel systems including resident’s suites. Deliveries could encompass parcels, dry cleaning, and groceries.

**Who you are**:

- High school diploma or equivalent; degree in hospitality management or related field preferred.
- Must have experience in guest relations, customer service, or a similar role.
- Strong interpersonal and communication skills.
- Excellent problem-solving abilities and a proactive approach to guest satisfaction.
- Knowledge of local attractions / restaurants / services is an asset
- Ability to remain calm and professional in high-pressure situations.
- **Police Clearance**:A criminal verification check is required for employment.

**Working Conditions**:

- This position may require evening, weekend, and holiday shifts.
- Physical requirements may include standing for extended periods and occasional lifting of parcels or other items.

We thank all applicants for their interest in employment with BentallGreenOak (Canada) LP, however only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- What are your annual base salary expectations?

**Experience**:

- Hospitality: 2 years (preferred)

Work Location: In person