Service Manager

2 weeks ago

London, Canada Glass Canada Full time

Our purpose is simple: To enrich the lives of our partners. Glass Canada is committed to providing our customers with the highest quality products and services available today, and we believe that commitment begins with hiring the best people.

As a member of the Service team, and as a new Glass Canada family member, you will join a diverse, dynamic group of highly motivated individuals that bring with them a wide array of talents, skills, and backgrounds.

The Service Manager will lead the Service Technicians and service team and will collaborate with the other Glass Canada departments, while reporting to the General Manager.

**WHAT YOU WILL DO**
- Exceed customers’ expectations by providing timely, reliable, and professional service to become the point of contact for London and surrounding area.
- Maintain regular contact with existing customers to ensure realization of customers’ expectations.
- Lead and supervise the service team, providing clear guidance and support.
- Oversee the scheduling functions of all Service Technicians by coordinating work, resolving scheduling conflicts, and ensuring that the department is adequately always covered.
- Field incoming customer inquiries for repairs and new installations.
- Provide customers with information for service work and Glass Canada related products.
- Oversee the accuracy and submission of technician hours for payroll processing.
- Daily review of all work-in-progress by coordinating and rescheduling jobs and collaborating with the team to correct any issues with closing orders.Develop and nurture strong working relationships within the service team and our customers.

**WHAT YOU NEED**
- Experience working with customers and showcasing excellent written and spoken communication skills.
- 3-4 years of scheduling or dispatch experience, preferably with experience working within a service trade environment.
- Proven ability to lead and inspire diverse teams. Demonstrated success in motivating others, fostering a positive and collaborative work environment.
- Strong track record of interpersonal problem-solving, effectively addressing workplace challenges through active listening, empathy, and strategic solutions.
- Experience working with a team in a fast-paced service environment and able to work with limited supervision.
- Highly organized and efficient at maintaining tasks and priorities, while displaying flexibility during times of change.
- Strong desire for personal improvement and growth.

**WHAT WE OFFER**
- Competitive Wages
- Comprehensive Benefits Package
- RRSP Program
- Profit Sharing Program
- Employee Assistance Program (EAP)
- Employee Referral Program
- Corporate Discount Program
- Years of Service Rewards
- Company Events and Celebrations
- Fundraising Initiatives for Local Charity Partners
- Family, Friendly Environment

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