Customer Service Representative
4 days ago
**Join Fast Air's Front Desk as a CUSTOMER SERVICE REPRESENTATIVE**
**We Offer**:
A competitive package is provided including group health, dental and life insurance. We also offer a unique savings option matched by the company. Employees start at a higher than average hourly starting rate.
Additional Benefits: Access to career opportunities within Fast Air, rotational schedule with 3 day weekends, non-traditional work hours (not 9 - 5), free on-site parking, on-site exercise facility, company sports teams, referral bonuses, positive “can-do” team-based work environment.
**The Position**:
- Answer telephones and greet customers at front desk
- Operate a two-way radio
- Take customer orders for aviation fuel and aviation related services
- Advise colleagues of customer order requests
- Complete daily records and data input into software
- Complete customer invoicing and receiving of payments
- Arrange for catering, make customer hotel and car rental reservations
- Operate a passenger van to shuttle customers
- Do light cleaning, including mopping of floors
- Take initiative and anticipate customer needs, accept responsibility and take appropriate actions
- Adhere to company policies, and foster a safe work environment
- Must be able to work various shifts between 05:00 and 22:00 over 7 day week
**Requirements**:
- Demonstrated ability to provide excellent customer service
- Computer literate, Microsoft XP, Office 2000, Word, Excel, Outlook
- Strong problem identification and problem resolution skills
- Excellent time management and ability to multitask
- Ability to work with mínimal supervision in a teamwork environment
- Works well under pressure with decision making skills
- Ability to work well with other and maintain a respectful workplace
- Due to location, reliable transportation is essential
- Valid class 5F driver’s license
Pay: $18.00-$20.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work Location: In person
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