Customer Care Manager

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.
Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more.

**Responsibilities**:

- Supervise and direct Site Staff (Landscaper, Maintenance, Cleaning and Customer Care Associates)
- Liaise with HR to fill job vacancies and conduct final interviews for new hires
- Orient all staff with health and safety polices
- Ensure health & safety is an integral part of daily operations including providing an example for others by always directing and performing work in a safe manner, conducting inspections for unsafe acts and conditions and ensure prompt corrective action, holding regular safety meetings to review safety conditions and general safety policies, and participating in the investigation of all workplace incidents
- Conduct performance reviews and regular meetings
- Reward, encourage, and motivate Associates and manage disciplinary action as required
- Schedule work shifts; approve overtime and vacation requests
- Ensure quality of building interiors and exteriors and prepare for quarterly quality control visits
- Conduct site visits and inspect suites
- Control inventory for building operations and oversee ordering of parts and supplies by site
- Coordinate advertising as required
- Analyze current market conditions and make recommendations accordingly (rental rate, pay scale, etc.)
- Develop professional relationship with Resident Members and respond timely to concerns, questions, etc.
- Coordinate default administration
- Conduct Financial Analysis, monitor spending and revenues, prepare budgets, analyze financial statements for buildings, and conduct appropriate market research

**Experience and Educational Requirements**:

- Previous Leadership experience is required
- Property Management Experience an asset
- Post-secondary education required

**Technical Requirements**:

- Advanced computer skills; Excel, Word and other Office 365 functions
- Ability to learn internal systems
- Familiarity with technology is an asset

**Non-Technical Requirements**:

- Excellent leadership and motivational skills
- Demonstrate a positive attitude, enthusiasm and assertiveness
- Dedicated to building better communities for all our customers and surrounding communities
- Proven analytical skills
- Excellent communication skills (written and verbal)
- Effective organizational and planning skills
- Ability to multi-task and prioritize (excellent time-management skills)

**Additional Requirements**:

- Valid driver’s license
- Own reliable vehicle
- Flexible availability (complete rotating on-call shift as scheduled)

**Pay**:
$60,000 annually
Interested applicants are invited to submit a cover letter and resume.
- _____________________________
Ready to shape the future of our communities? Come work with us and learn where doing what you love means never working a day in your life
Deeply rooted in family spirit and humility, Boardwalk’s five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life. Coupled with our Golden Foundation of ‘treat others as you would like to be treated,’ ‘be good,’ ‘love community’ and ‘have fun,’ we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.
We hope these values speak to you as they speak so meaningfully to us
As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities. This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.
Together, with you as part of our team, we will continue to create meaning every day for those who choose to call Boardwalk home.
- _____________________________
Diversity, Equity and Inclusion Commitment Statement
We are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives and unique identity regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity and gender expression.
Together, our communities strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.
We believe eve