Inside Sales

**About Messer**

Messer is the largest privately held industrial gas business in the world, and a leading industrial and medical gas company in North and South America. We offer over 125 years of expertise in industrial, medical, specialty and electronic gases. Messer delivers quality gases, related services and technology via an extensive production and distribution network. Health and safety, sustainability practices and environmental protection are core Messer values that are embedded in our daily operations.

**Why Messer?**
- Certified as Great Place to Work®
- Set, day-shift schedule - Monday to Friday - 40 hours/week
- Paid time off: Excellent paid vacation available in first year including personal days.
- Pay and benefits: Competitive pay rate with comprehensive benefits and competitive pension plan.
- Bonus and pay increases: Incentive program based on company performance and annual merit increase program.
- Career growth: Opportunities for career advancement through training and development opportunities with tuition reimbursement program.
- Referral program: Employees can refer talent and earn
- Employee perks and discounts: Access to exclusive discounts on a number of products and services across Canada.

**What you’ll do**:
As an Inside Sales Representative, you will play a key role in providing excellent customer service on a daily basis and the following tasks:

- Welcome and advise customers coming to the store and perform related tasks such as order preparation and follow-up
- Provide administrative and technical support to internal clients.
- Provide creative customer service techniques, show an ability to source products and maintain satisfactory inventory levels
- Capable of communicating on multiple levels with external customers with the objective of increasing counter sales through upselling
- Support Branch Manager in obtaining all Key Performance Indicators (KPIs), safety goals and an excellent net operating profit
- Precall customer orders
- Responsible for entering invoices into SAP, preparing credit notes, sorting documents, filing, and processing telephone orders
- Actively solicits new sales in store and via outgoing calls
- Maximize counter sales and handle telephone enquiries from customers or prospective customers
- Back-up for deliveries as needed
- Receive incoming hardgoods shipments from vendors and intercompany warehouses

**What it takes**:

- Minimum of 1 year experience as an inside sale or administrative experience preferably in an industrial environment
- Minimum Grade 12 education or equivalent experience
- Comfortable with computers with the Microsoft Office suite
- Industrial sales skills
- Ability to handle and lift goods up to 50 lbs.
- Good interpersonal and communication skills

**Assets to have**:

- Knowledge of the gas and/or welding industry
- Valid Class 3 or DZ license with air brakes
- Knowledge of SAP software

At Messer, our vision for Diversity & Inclusion is to create an environment where all of us accept, respect and value the differences of multiple identities and truly welcomes the diverse ideas and perspectives of individuals. In doing so, we shape an open and creative company culture, providing every individual an equal opportunity to thrive.

Join us and you will be part of a company that values and supports your career. We offer competitive pay and benefits, with set schedules, steady work and opportunities for ongoing training and career progression.

Together we value innovation, efficiency and flexibility. Putting safety first, working with integrity and respect, we encourage everyone to find solutions for success. That means for our customers and for our colleagues. This makes us a great place to build a career where your skills are valued and developed.