Cargo Operations Coordinator
1 day ago
**Purpose of the position**
This dynamic, multi-faceted position serves as the vital link between commercial services and flight operations for charter and cargo related business. Reporting to the Director of Cargo, the Cargo Operations Coordinator is responsible for providing customers sales information, including aircraft capabilities and pricing. Additionally, they must ensure pre-flight planning is in place, including ground equipment, and other special requests. Coordinators will maintain clear lines of communications with flight crews, reservations, charters, cargo, maintenance and customers as required regarding daily operations.
**Responsibilities & duties**
- Provide timely charter and cargo quotations, including aircraft capabilities and pricing.
- Coordinate with customers to ensure timely payments for trips.
- Anticipate and plan ground service requirements.
- Formulate and execute irregular operation recovery plans.
- Follow up with customers to ensure service levels are met.
- Liaise with flight crews, base managers and northern stations to ensure smooth operations.
- Liaise with customers regarding ETAs.
- Perform and uphold North Star’s Customer Service Standards to both internal and external customers.
- Any other related duties as assigned
**Skills & qualifications**
- High school diploma or equivalent is an asset
- Ability to work well under pressure
- Strong communicator, both verbally and in writing
- Basic mathematical skills
- Strong critical thinking skills
- Able to work efficiently as a part of a team as well as independently
- Attention to detail in all areas of work.
- Excellent organizational, time management and prioritizing skills
- Ability to communicate in Oji-Cree or Ojibway is an asset
**Working conditions**
- Overtime as required
- Weekend work may be required
**Job Types**: Full-time, Permanent
**Salary**: From $18.91 per hour
**Benefits**:
- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- RRSP match
- Store discount
- Vision care
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Weekend availability
Supplemental pay types:
- Bonus pay
- Overtime pay
Work Location: One location
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