System Administrator

1 day ago

Regina, Canada powerland.ca Full time

**Job description**

Systems Administrator

The Systems Administrator is the final escalation point within the Services portfolio of customers, reacting to issues brought forth by customers and/or lower tiers. This position works closely with Senior Solution Architects and other Senior IT Technicians to ensure all Managed Services customers are experiencing maximum uptime and efficiencies with their technology.

**Responsibilities**:
The Senior IT Technician's responsibilities include:

- The escalation point from lower tier Technicians supporting customers
- Responsible for support and management of all Server, Storage and Network infrastructure across Customer portfolio, adhering to best practice standards
- Provide product training and act as a mentor to lower tier Technicians
- Provide onsite support to customers as needed
- Responsible for follow up of escalated issues
- Maintaining current customer notes and key points of information to serve as guides for the rest of the team
- Act as a back up for IT Support Technicians, and Senior IT Technicians
- Provide after-hours coverage as part of an on-call rotation schedule for SLA support as needed
- Create technical bulletins to serve as a job aid and expand the knowledge base for handling support issues
- Ensure customer inquiries are responded to within established time frames and customer care and technical support service levels are achieved

**Qualifications and Requirements**:

- 3 years of experience supporting personal computers and printers.
- 1 year of experience with server networks, virtulization, security, and cloud services.
- Extensive experience with Microsoft Windows OS, Mac Desktop OS, Windows Server 2008-2019, Active Directory, Exchange and Office 365
- Ability to handle multiple priorities
- Perform in an effective and timely manner all the tasks required
- Work as a member of the Managed Services team in conjunction with other groups of technical staff
- Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts, and drawing valid conclusions
- Ability to lift up to 50 lbs
- Ability to travel to customer site as needed, which may include locations outside of the city.
- A clear criminal record check and/or clear child abuse registry check is required for this position
- Industry related training and certifications an asset
- Managed Services experience an asset

**Salary**: $45,509.00-$88,369.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

**Experience**:

- system administration: 1 year (preferred)

Work Location: One location

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