Assistant General Manager

**Jaffer Group of Companies**

Position: Assistant General Manager, Super 8 Gateway Blvd.

**Company Profile**:
We at the Jaffer Group are passionate about performance. Based in Canada, we operate a variety of companies that together form a solid value chain for driving performance. Our businesses include strategic consulting, land development, property management, residential and commercial construction and renovation, boutique realty, hospitality and retail, data management, holding companies, and other investments.

We currently own and operate three hotel assets in Edmonton and the surrounding areas. We are currently seeking an Assistant General Manager for our Super 8 located in Edmonton. We are looking for a strong leader to take this hotel to the next level of performance, with a focus on providing financial profitability and memorable guest service experience.

**Position Profile**:
As Assistant General Manager, you’ll keep our hotel running smoothly, ensure everything is working well, and ensure all our guests are safe and comfortable. You’ll maximize financial returns, drive the development of people, create and maintain a memorable guest experience, execute brand standards, and build awareness of the hotel and brand in the local community. You may act as the General Manager in his/her absence.

Join us, and you’ll become part of the family—and like all families, all our individual team members share some winning characteristics. As a team, we work better together—we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care by noticing the little things that make a difference to guests and always looking for ways to improve.

**Your Day to day**:
People
- Manage everyday activities, plan and assign work, ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
- Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
- Recommend or initiate any HR-related actions where needed
- Drive a great working environment for teams to thrive - connect departments to create a sense of one team
- Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Financial
- Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments
- Monitor and report variances against budget and control labor costs and other expenses
- Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
- Foster positive owner relationships if applicable and assist in providing ongoing information and status reports

Guest Experience
- Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner
- Review guest feedback and implement strategies for continuous improvement
- Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIPs, large groups, and other key guests
- Lead marketing efforts to upsell guests on hotel services, offerings, and amenities

Responsible Business
- Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts
- Comply with federal, state and local laws regarding health, and safety
- Maintain a focus and commitment to operating a “green” hotel
- Perform other duties as assigned. May also serve as manager on duty

**Qualifications**:

- Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
- 2 to 4 years prior hotel management experience or an equivalent combination of education and experience
- Synxis property management system experience

**How to Apply**:
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Please send your resume to:
Work Location: In person