Event Attendant

Halifax, NS
Hospitality and Food Service
Entry Level
Part-time
**THE ORGANIZATION**:
At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and connections between Nova Scotia and the world.
**THE POSITION**:
Reporting to the Guest Experience Manager, the Event Attendant is responsible for delivery of the guest experience strategy. Event Attendants act as venue ambassadors throughout the customer journey from the first welcome to the final thank you for attending. The Event Attendant assists with venue navigation and ensures guest adherence to policies and safety measures. They share knowledge about the event and venue and work as part of the larger operational team to provide exceptional customer service. Flexibility is essential, as shift scheduling is based on events and operational needs.
**THE DUTIES AND RESPONSIBILITIES**:
**Operations**:
Welcome all guests with an open and friendly demeanor, fostering positive relationships and addressing guest needs to enhance their experience.
Enhance the guest experience by listening actively, anticipating needs, and offering support before it is requested.
Respond to guest questions and requests with a service-first mindset, addressing needs to the best of your ability and communicating with the appropriate leader when additional support is required.
Offer respectful and proactive assistance to guests who require accessibility support or other accommodations.
Adapt to changing operational needs by providing coverage across multiple roles within a shift, ensuring consistent service throughout events (e.g., scanning tickets at entry, then monitoring activity during the event).
Remain attentive to evolving event needs, working with shift leaders to complete assigned work while being considerate of the event environment.
Collaborate with leadership to ensure all relevant information is available for effective decision-making and successful event delivery.
Support the safe and efficient movement of guests at entrances, exits, and throughout events, including at security checkpoints.
Contribute to safety procedures, including emergency response and evacuation efforts, as directed.
Collaborate respectfully with team members to ensure smooth daily operations.
Maintain professional conduct, including reliability, readiness to work, and adherence to personal hygiene and grooming standards
Perform other duties as required.
**Training & Development**:
Obtain and maintain all certifications required by the organization and applicable regulations to support operational readiness and compliance.
Engage in learning opportunities to support ongoing development and adaptability to operational needs.
Support continuous improvement by adopting new methods, technologies, and practices to enhance operational effectiveness.
Contribute thoughtfully to team discussions, training opportunities, and departmental initiatives to support a collaborative and effective work environment.
**Health & Safety**:
Adhere to all departmental standards, guidelines, and procedures to ensure the safety of oneself, team members, and guests.
Report safety hazards, near misses, and incidents promptly, taking appropriate action to address hazards when safe, and actively participating in the investigation process.
Wear, use, and ensure the appropriate use of Personal Protective Equipment (PPE) as required, reporting any violations or damaged PPE within the team or onsite.
**THE PERKS AND BENEFITS**:
Uniforms and PPE provided
Employee and Family Assistance Program (EFAP) available through Telus Health
Discounts
Free counselling services
Resources available for personal life needs
13 paid holidays or Time in Lieu for working on the holiday
Discounted transit bus pass through SmartTrip available (if pre-requirements are met)
Discounted gym membership at Goodlife Fitness
**THE PROFESSIONAL REQUIREMENTS**:
**Education and Experience**:
A high school diploma or equivalent education will be considered an asset.
A minimum of one year of experience in customer service will be considered an asset.
Experience engaging with diverse populations and demonstrating sensitivity to varied guests and team needs.
Experience in high-traffic environments with a proven ability to stay focused and perform under pressure.
**Physical Demands**:
Ascend and descend stairs multiple times per shift.
Operate effectively in a busy environment with variable conditions, including loud noise, heights, and dark/dim lighting.
Stand for long periods of time on concrete or thinly carpeted floors.
Work variable shifts including early mornings, evenings, weekends and holidays.
Other physical demands as required.
During the recruitment pr