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Owner's Representative

2 weeks ago

Richmond, Canada Aldesta Hotels Saliance Global Holdings Full time

**Job Overview**

**Duties**
- Supervise daily hotel operations to ensure smooth functioning and high guest satisfaction.
- Manage front desk operations, including check-in/check-out processes and handling guest inquiries.
- Develop and implement policies and procedures to enhance guest services and operational efficiency.
- Oversee budgeting and financial management, ensuring adherence to financial goals.
- Train, mentor, and lead hotel staff to provide outstanding customer service.
- Address guest complaints and feedback promptly to maintain a positive reputation.
- Collaborate with various departments to ensure seamless service delivery.
- Monitor hotel occupancy rates and adjust pricing strategies accordingly.
- Conduct regular inspections of the property to ensure cleanliness and maintenance standards are met.

**Skills**
- Strong background in guest services and hospitality management.
- Proficient in budgeting and financial oversight within a hotel environment.
- Excellent customer service skills with a focus on guest satisfaction.
- Leadership abilities to effectively manage a diverse team.
- Multilingual or bilingual skills are highly desirable for effective communication with guests from various backgrounds.
- Proficient phone etiquette for handling inquiries professionally.
- Experience in front desk operations is an asset.

This position requires a dedicated individual who thrives in a fast-paced environment while maintaining a focus on quality service. If you have a passion for hospitality and the skills necessary to lead a successful hotel team, we encourage you to apply.

Pay: From $100,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Work from home

Work Location: In person