Manager, Consumer Protection

At

CWB

, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.

Roles Specifications

Everyday flexibility. Hybrid work environments. On-site requirements. Collaborative connections.

Location: Edmonton Corporate Office

Put a new spin on your banking career
- The overwhelming majority of our employees say CWB is a Great Place to Work®_

We’re different from the big banks in
_the way_ we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.
- Our employees love CWB_
- . _
- You’ll_
- love it here too._

The Opportunity

What your day will look like- Lead the satisfactory resolution of sensitive compliance-related incidents and associated risk issues.- Monitor adherence to CWB Financial Group's compliance standards and relevant procedures.- Supports timely and fulsome reporting of incidents to applicable regulators as required-
- Develop and continuously improve upon training materials meant to advise the organization’s employees about regulatory obligations and risk management controls.-
- Own and improve upon the organization’s consumer complaint intake resolution process.- Act as a consumer advocate in the investigation and resolution of complaints. Propose solutions for complaints and other consumer protection issues that work for the business and our customers, in accordance with applicable regulatory requirements.- Act independently, research and arrive at conclusions and/or recommendations based on the exercise of good judgement.- Working with others, advocate for the client and CWB by holding others to account and delivering on their expected actions.- Participate in industry and professional associations.- Represent Regulatory Compliance on various business committees, projects and initiatives.- Monitor evolving legislation, court/regulatory decisions, and industry best practices to ensure that the organization adequately manages regulatory compliance risk.- Inspire trust by being open, honest and direct in communication, meeting commitments and behaving ethically in all dealings.- Support internal contacts by providing regulatory advice to all partners with open and direct communications.

What you bring to this role- Some post-secondary experience is required; undergraduate university degree in business or equivalent is preferred.- Industry certifications in risk management (CRM or equivalent) are strongly preferred.- Minimum of 5 years of regulatory risk management (including FCAC and CDIC requirements) and/or regulatory compliance preferably in the financial services sector.- Experience interpreting financial services laws and regulations.- Experience with regulators would be an asset.- High attention to detail with experience monitoring adherence to policies and procedures.- Keen investigation skills including the aptitude and personality to challenge and arrive at independent conclusions.- Excellent verbal & written communication skills.- Ability to work with highly confidential information.- Advanced interpersonal skills necessary to build and maintain effective relationships across various levels and areas of the organization.- Ability to draft policies, procedures and processes.

Why work
_with_ us?
- Your success is our obsession _
- And our benefits back it up_
- ._

Wellness matters. We offer an award-winning benefits package that includes hybrid work environments, everyday flexibility, company-funded health coverage, health care spending account, a flexible wellness program & generous time-away options to unplug, rest & recover. Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups. Career development. We commit to our employees’ development and help them reach their professional goals with organization wide coaching services, mentorship, education support & training programs. Strategic career design is an investment in our core asset - our people. Innovation. Learn. Grow. Enhance. At CWB, we play to win. When we fail, we fail forward. Recognition. Peer-to-peer recognition programs for “in the moment” and monumental wins. Community giving. Make a difference. Drive economic prosperity in your community. Get involved. Volun