Team Lead Concierge

4 days ago

Burnaby, Canada FirstService Residential Full time

**About FirstService Residential**:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

**Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.**

**Job Overview**:

As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile, and doing the utmost to ensure that residents are provided with a high standard of customer service, while ensuring the property stays safe and secure. Our most successful Concierges have a very strong Customer Service background with a passion for going above and beyond and an innate ability to problem solve and diffuse sticky situations.

**Shifts Available**:
Monday to Friday - Flexible hours
- 8 am to 4pm - 10am to 6pm based on operational needs

**Skills and Qualifications**:

- Previous experience with strata/rental buildings
- At least one year of direct/in person Customer Service Experience is required
- Excellent written and oral command of the **English**language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff.
- Strong computer skills are a requirement for use of the various fob, camera, and other computer systems.

**Physical Requirements**:

- Ability to patrol the property including stairs, hallways, interior, and exterior.
- Ability to safely receive, store, and handle standard packages received from couriers and carriers
- Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

**What We Offer**:

As a full-time associate, you will be eligible for employer paid health & dental, time off benefits, access to our Employee Assistance Plan, and Tuition Reimbursement Program.

**Compensation**:

$21.00 - $23.00 per hour.

Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.


IN2018

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