Business Information Officer

**Summary**:
The St Catharines Enterprise Centre (SCEC) provides the information, resources and tools that entrepreneurs need to launch and grow their businesses. Operating as an arm of the City of St Catharines’ Economic Development & Tourism Services, the Centre is the area’s premier one-stop source for business information, professional advice and facilitation of business growth. Through a partnership with the Ministry of Economic Development Job Creation and Trade, the SCEC is part of a broad network of Small Business Enterprise Centres across Ontario. The office provides the Summer Company and Starter Company Plus programs.

**Duties and Responsibilities**:

- (These set out the principal functions of the position and shall not be considered as a detailed description of all the work requirements)._
- Conduct one-on-one consultations with new and existing business owners and act as a curator of information on business planning, marketing strategies, sources of business funding, and assist clients in researching policies, rules and regulations that pertain to their business.
- Manage the coordination and facilitation of entrepreneurship programs (i.e. Summer Company, Starter Company Plus) including applicant recruitment, mentor recruitment and program administration.
- Respond to and triage inquiries by providing information regarding programs and services available at the Enterprise Centre including, answering questions, scheduling consultations, or referring to partner organizations and/or community resources as required.
- Develop content and slide decks for seminars on various business topics and deliver presentations to groups of new and/or existing entrepreneurs.
- Maintain contact management systems including key performance indicator data on economic outcomes and ensure client data is maintained within the Customer Relationship Management system.
- Assist with general office duties such as greeting clients, and creating information packages, ensure resources are factual, accurate and current.
- Assist in managing a client follow up program and analysis of client progress and trends.
- Assist in the preparation of survey instruments, data collection and related activities.
- Represent and promote the SCEC to increase public awareness of available services, including liaising with partners within the entrepreneurship eco-system, outreach and networking activity, and assisting with the planning and implementing marketing strategies for the SBEC to promote core services and entrepreneurship programs (i.e. social media posts, digital marketing, newsletters, etc.)

**Position Requirements**:

- College Diploma in Business Administration or related field.
- Minimum of two (2) years’ experience in business or market research and experience in a customer service capacity related to the duties listed above normally acquired through a combination of education and related work experience.
- Knowledge of business fundamentals (i.e. business planning, sales and marketing strategies, accounting, etc.) and the regulatory framework for business start-ups and expansion with the understanding of the needs of small businesses and startups.
- Excellent organizational and time management skills with the ability to work in a fast paced environment.
- Excellent interpersonal skills with the ability to communicate effectively and professionally both verbally and in writing to a diverse group of clients.
- Strong research and analytical skills in order to source credible and current information.
- Demonstrated ability to prepare and deliver visual presentations.
- Fluent English, French language fluency is considered an asset.
- Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
- A demonstrated commitment to enhancing a safety culture.

**Salary Range**: Minimum $52,290 annually; Maximum $65,362 annually

**Expected Work Location**: St. Catharines Enterprise Centre (eligible for part-time remote work)

**Hours of Work**:Currently Monday-Friday 8:30am-4:30pm.

Applications received any other way will not be accepted.

The City of St. Catharines is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

**Job Types**: Full-time, Permanent

**Salary**: $52,290.00-$65,362.00 per year

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person