Supervisor, Member Services

End Date: November 12, 2025

**Grow your career with one of Manitoba's Top Employers since 2014.**:
At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

**At Access Credit Union, our values are straightforward**:

- Do good
- Be better
- Own it
- Move forward

The Supervisor, Member Services (SMS) is a member-focused local Brand Champion who motivates, coaches and develops frontline retail staff (MSR/DSR/Senior MSR). They foster an environment with a positive and consistent advice -based member experience that assists the members and the branch in achieving goals.

Overseeing the daily workflow of the frontline retail operations, they ensure that all established policies and procedures are followed. They are responsible to ensure adequate cash supplies and adherence to security procedures and mandatory reporting is completed in a timely manner for regulatory bodies. They support the branch as the back up to the Manager, Member Service or Managing Partner in their absence.

**Leadership**
- Establish performance standards in collaboration with the Manager, Member Service or Managing Partner; evaluate performance of staff; identify training and development needs; participate in and deliver disciplinary actions.
- Identify and recommend changes within the department to enhance member service and create efficiencies.
- Collaborate with the Manager, Member Service or Managing Partner to successfully roll out newly established organizational procedures. Ensure activities conform to policies, procedures, legislation and regulations.

**Branch Operations**
- Organize, schedule and monitor member service activities to ensure that maximum service levels are being provided to members and that work flows smoothly.
- Ensure branch is adhering to Audit and compliance requirements.
- Provide technical direction in all areas of member service functions, balancing, security procedures and product information.
- Resolve more complex problems and member concerns referred by staff to ensure the needs of members and the credit union are met.
- Disburse and receive treasury cash, monitoring and identifying supplies and requirements.
- Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment.

**Business Development & Community Relations**
- Create and support an entrepreneurial environment where all staff are encouraged to seek out new business and referral opportunities that support the branch and organizational goals.
- Work with Director, Service Excellence to establish branch referral targets and business development/community engagement plans.
- Act as an ambassador for the credit union by being visible in the community through professional and personal involvement in various community groups and activities.

**Essential Qualifications**
- Minimum Grade 12
- Post-secondary degree or diploma in Business Administration or equivalent in education and experience
- Minimum of 2 years previous experience within the credit union
- Leadership competency with high emphasis on quality of member service
- Ability to develop employees in a coaching environment
- Excellent written and verbal communication skills
- Strong organizational and time management skills with demonstrated ability to complete assigned tasks in a timely and accurate manner
- Critical thinker who analyzes information and uses logic to address issues, problems and challenges
- Proven team player who is both flexible and adaptable
- Ability to work in an environment with multiple and changing priorities
- Ability to follow standardized policies and procedures
- Advanced knowledge of risk management within the financial industry
- Proficient computer skills
- Understanding and adherence to policies and procedures, including but not limited to, the Privacy Act, Anti-Money Laundering, and Terrorist Financing Act, the Credit Union Act.

**Employee Sub-Type**

Regular

**Starting Salary**

$49,891.92