Dhillon School of Business

6 days ago

Lethbridge, Canada University of Lethbridge Full time

**Job Title**
- Dhillon School of Business - Technology Services Support (Casual)

**About the University**

**It’s your time to shine**
Work where the world comes to create, discover and learn.

We are one of Canada’s top universities and leading research institutions. With more than 8,000 undergraduate and graduate students, two campuses (Lethbridge and Calgary), seven faculties and schools, and more than 2,500 employees, ULethbridge is Lethbridge’s second largest employer. Faculty and staff come together to contribute, each in their own way, to establishing ULethbridge as Canada’s destination university. In 2022, Lethbridge was recognized as one of Canada’s top small cities.

**Position Details**
- Provide technology support for Dhillon School of Business (DSB) faculty, staff, and students across both campuses. Ensure effective collaboration with central IT services, making informed decisions and offering innovative solutions to improve user experience. Address complex problems with creative and effective solutions.

Setup of new computers. This may involve the installation of software or imaging of new computers. This will also include scheduling with end users transferring information from the old to new machines and re-imaging of old hardware. Minor hardware support which may include troubleshooting and replacement of computer hardware.

Support the delivery of specialty IT systems such as the:

- Centre for Financial Marketing and Research Technology
- DSB Digital Signage
- DSB SharePoint site and document libraries
- Zoom Events platform
- HyFlex delivery model (classrooms, meeting rooms)
- AirTable database

Create and provide documentation on “How To” processes. This may include both written documentation, as well as creating short videos. This may include example topics such as:

- SharePoint
- AirTable
- Software installations
- Software usage

May assist in the setup of a HyFlex Classroom.

**Salary**:
$21.44 per hour.

**Position Qualifications**
- The applicant must be located in Lethbridge and currently enrolled in a post-secondary program, ideally in Computer Science, Information Technology, Management Information Systems, or a related field.

Must have completed at least one year of study with satisfactory academic performance.

A foundational understanding of computer hardware\systems, software installation, software tools and troubleshooting methods is required. Specific experience with tools commonly used in the department (e.g., Microsoft 365, web development platforms, or database management systems) is an asset.

Strong verbal and written communication skills for interacting with diverse user groups and documenting processes effectively.

**Starting Salary Range (at 1.0 FTE)**
- Hiring Range indicated in Position Details

**Full Salary Range (at 1.0 FTE)**

**Campus**
- Lethbridge

**Employment Group**
- AUPE

**Position Category**
- Other

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