Retail Floor Supervisor

**About Us**:
Talize is a proudly Canadian owned and operated national for-profit retailer offering quality resale apparel and housewares at unbeatable prices. As Canada’s newest and most unique shopping experience we offer new, like-new, and vintage items all under one roof. That means fantastic deals on brand names and designer fashions, and housewares

**Duties and Responsibilities**:
**Leadership**
- Support the Retail Floor Manager by coordinating the efforts of Retail Floor Team Members to ensure daily department standards are achieved.
- Assist the Retail Floor Manager with the selection, screening, interviewing, hiring, and onboarding of Retail Floor Team Members.
- Lead in the training of Retail Floor Team Members in point of sale operations, customer service, merchandising, loss prevention, company policies and recovery duties - among other tasks.
- Work as an integral part of the management team by providing support, attending meetings and sharing information.

**Employee Relations**
- Support the Retail Floor Manager with providing direction to Retail Floor Team Members regarding company policies and procedures.
- Recognize and report Retail Floor Team Member policy infractions to the Retail Floor Manager and General Manager.
- Assist in the implementation of employee recognition programs and events.

**Health and Safety**
- Monitor all register areas, the retail floor, fitting rooms and washrooms to ensure they are kept in an organized and clean manner in accordance to company housekeeping standards.
- Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs.
- Provide a safe workplace environment by identifying and properly removing any hazards and reporting hazards to the General Manager and Joint Health and Safety Committee.
- Immediately report and document employee or customer accidents to the Retail Floor Manager or General Manager.

**Departmental Responsibilities**
- Routinely complete floor walks to determine priorities and delegate tasks to Retail Floor Team Members.
- Accurately handle all register transactions including exchanges, refunds, cancellations, tax exemption, etc.
- Promptly provide pricing verification for merchandise when tags are missing or when a price is in question at the register.
- Ensure that all customer needs are addressed, such as: answering customer inquiries, solving customer complaints, and processing customer transactions in a timely manner.
- Inspect register areas and the retail floor to verify they are stocked, and merchandise is properly sorted.
- Manage store funds securely and process cash deposits in a timely manner.
- Assist the Retail Floor Manager with the preparation and execution of sale days.

**Other Duties**
- Maintain professionalism while communicating with peers, managers and customers.
- Collaborate with store management to ensure operations and production work as a team toward the same goals - this may include sharing some responsibilities between the two departments.
- Responsible for opening and closing the store.
- Perform additional job-related duties as requested by the Retail Floor Manager or General Manager.

**Experience**:

- 2+ years of experience working in retail.
- 1+ years of experience in a leadership role.
- Previous work in a thrift retail environment is considered an asset.

**Core Competencies**:

- Customer Oriented
- Provide creative approaches to improve customer experience.
- Attention to Detail
- Monitor the store to ensure that team members have maintained a visually appealing store, through the proper displaying of merchandise.
- Job Recognition
- Recognize when to escalate appropriate or specific situations to the Retail Floor Manager.
- Reliability
- Shows commitment, dependability and accountability in one's work, and follows through on all designated tasks and projects regardless of interruption.
- Team Building
- Work to develop, maintain, and promote positive working relationships within the Retail department to promote inclusivity.
- Communication
- Be clear and articulate when speaking to a group or an individual, assuring that the intended message is fully comprehended.

**Physical Requirements**:

- Ability to stand and walk for the duration of shift.
- Constant bending, reaching, and using hands for repetitive actions.
- Lifting and carrying items up to 50lbs without assistance throughout shift.
- Pushing and pulling merchandise containers on wheels weighing up to 500lbs.

**Work Environment**:

- Exposure to dust — all of designated shift.
- Exposure to periodic temperature fluctuations and noise levels.
- Work schedule hours will include days, evenings, weekends and holidays.
- Interaction with customers, clients and the public at large.
- Talize Inc. is an equal opportunity employer and is committed to fostering an inclusive, accessible environment, where all employees and customers feel value