Student Account Administrator

Student Account Administrator

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

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Job Summary

**A Brief Overview**
Reporting to the Director, Finance and Administrative Operations, the Student Account Administrator is responsible for providing day-to-day student financial analysis support and PeopleSoft Finance technical expertise to internal and external stakeholders, including students, Financial Services, administrative units in other departments, and partner banking and financial services institutions.

The Student Account Administrator performs a variety of student financial account reconciliations, financial reporting and analysis functions, and complex financial administration associated with Net Tuition OSAP remittance, in accordance with university policies and in compliance with government policies and regulations. This position also performs individual student account analysis; manages the Student Financial Appeals and Student Refund processes; and coordinates the Alternate Payment Arrangement program, ensuring the integrity, reliability, timeliness and accuracy of student financial data and reporting.

The Student Account Administrator participates in developing and implementing long-term plans, strategies and initiatives designed to improve the overall relationship between students and their experience with Student Records and Services in the OUR, with a focus on enhancing service delivery of student financials.

This position supports senior staff, including participating in administrative planning and development of policies and procedures, arranging meetings, preparing correspondence, minute taking, and meeting logistics. This position researches and compiles information, reviews reports and disseminates information to stakeholders and senior staff. This position performs accounting and bookkeeping activities including purchase orders, journal entries, reports, accounts payable, accounts receivable, invoices, requisitions, payroll, and reconciliations. This position also compiles information to prepare the annual budget and reports.

**Job Description**:

**What you will do**
- Acts as the first point of contact for senior staff, including arranging meetings, preparing correspondence, minute taking, and meeting logistics.
- Provides administrative support to senior staff, and participates in administrative planning and development of policies and procedures.
- Researches and compiles information, reviews reports and disseminates information to stakeholders and senior staff.
- Prepares and distributes correspondence, documents, and/or reports, and maintains files.
- Performs accounting and bookkeeping activities including purchase orders, journal entries, reports, accounts payable, accounts receivable, invoices, requisitions, payroll, and reconciliations.
- Compiles information to prepare the annual budget and reports.
- Coordinates central activities for senior staff and/or faculty. Monitors and follows-up to confirm activity progression and completion.
- Administers special projects in support of the department including registration, decision and exception reports, academic milestones, awards, fundraising, and student services.
- Coordinates operations support for the department including purchasing materials, maintaining inventory levels, space allocation, accommodation, security and key control, renovation, and equipment maintenance.

**Required Education**
- Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.

**Required Experience**
- More than 3 years and up to and including 5 years of experience.

Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
- Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change withi