Customer Success Consultant

5 days ago

SaintHubert, Canada NexOne Full time

NexOne Paperless Solution
Longueuil, Saint-Hubert, QC
We are looking for someone passionate about customer service and motivated to work in the real estate technology industry (SaaS, software).
As a Customer Success consultant, you will provide quick and professional solutions to our clients. By joining our team, you will receive support to excel at work and have the opportunity to develop your skills and meet amazing people.
**Pay, Benefits, and Extras**:

- Competitive salary based on experience and skills.
- Group insurance program with employer contribution.
- Opportunities for growth within the company and to obtain promotions and task enrichment.
- Free parking.
- Possibility of commissions.

We understand the importance of having a good work/life balance, so we offer schedule flexibility and the possibility of part-time remote work.
**Your Daily Responsibilities**:

- Provide information and advice on products and services;
- investigate, troubleshoot, and resolve assistance requests created by our users at technical and accounting levels.
- Document assistance requests in our support service and redirect them to the appropriate departments.
- Write content and produce educational self-help videos for members of our community.
- Perform brokerage implementations and training.

**Required Skills**:

- Strong verbal and written communication skills in French and English.
- Minimum of 3 years in customer service and sales.
- Interest in real estate and/or technology.

**Assets**:

- DEP in accounting, as one of our three products is accounting software.
- Experience working with different operating systems like Win 10, Mac OSX, Android, IOS.
- Knowledge of relevant web browsers (Edge, Firefox, Chrome, Safari, etc.).
- Previous experience with Salesforce.
- Experience with support service and electronic communication tools.

**About NexOne**:
NexOne is one of the leading real estate software providers in Canada, offering a complete suite of tools for real estate professionals.
We are a fast-growing company with plans to increase our presence in Canada and internationally. Don't miss your chance to grow within a young and successful company.

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