Director, Professional Services

1 week ago

Montréal, Canada Latitude Management Full time

**About Latitude**

We help organizations implement best practices to ensure healthy and harmonious environments. Our work includes investigations and neutral assessments, mediation, training and other interventions related to respect and civility, diversity and inclusion within organizations. Our multidisciplinary team includes legal and human resources professionals, training specialists and certified mediators. We provide bilingual services across Canada to public and private sector organizations of all sizes.

We are looking for individuals who share our values of expertise, efficiency, respect, courage and adaptability.

**Responsibilities**:

- Represent the firm externally with clients and suppliers;
- Maintain and develop relationships with existing clients and participate in the canvassing of new clients;
- Act as an expert in workplace investigations, manage files/projects from A to Z, and participate in the development of new methodologies and tools to continually improve the firm's services;
- Ensure that deadlines are met, that budgets are monitored and adhered to, and organize regular validation points with the professionals under his/her supervision to guarantee the profitability and productivity of mandates. Ensure quality control of deliverables and act as a strategic contact for clients, anticipating their future needs;
- Ensure the well-being and skills development of professionals, notably through skills transfer, coaching, mentoring, evaluation, training and listening;
- Personify Latitude's values, act as an example and ensure that employees comply with policies/values;
- Contribute to the identification and implementation of the firm's major strategic orientations. Act as an ambassador for the management team's decisions, ensuring that they are properly understood and applied within the teams.

**Experience and skills required**:

- Minimum six (6) years' experience in the prevention and resolution of workplace conflict, harassment, discrimination or violence, including investigation experience;
- Undergraduate or graduate university degree in an appropriate field of specialization;
- Bilingual (French and English) - written and spoken;
- Strong oral and written communication skills;
- Good analytical skills and attention to detail;
- Team spirit and collaborative spirit; and
- Positive, open and flexible personality.

**Why work at Latitude?**
- Beautiful offices in Montreal;
- A hybrid work model including flexible hours, remote work (50% in person required), and the possibility of working full or part time;
- A compensation package that includes a competitive salary and bonus program;
- Competitive benefits;
- Quality client relationships; and
- An organizational culture based on collaboration and cohesion, where professionals work together as a team to complete mandates.

**Interested?

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