Customer Service Representative

4 days ago


Markham, Canada InsureLine Brokers (Smart) Full time

Job Title: Customer Service Representative

**Responsibilities**:

- Provide accurate and timely information to clients about insurance products and services.
- Assist clients with policy renewals, endorsements, and cancellations.
- Address and resolve customer concerns or escalate issues to the appropriate department when necessary.
- Maintain accurate records of customer interactions and transactions in the BMS system.

**Requirements**:

- Proven experience in a customer service role
- Excellent communication skills, both verbal and written
- RIBO licensed (or willing to get license)
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with a high level of accuracy in data entry
- Epic trained is an asset
- Experience working on insurance company portals an asset

**Benefits**:

- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career growth and advancement within the company
- Health insurance coverage options available
- Paid time off and holiday pay

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

**Education**:

- Secondary School (preferred)

**Language**:

- Mandarin (required)

Licence/Certification:

- RIBO License (required)

Work Location: In person



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