Desktop Support Technician Ii

5 days ago

Mississauga, Canada TekWisen Software Pvt. Ltd Full time

Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals
- Documents, maintains, upgrades or replaces hardware and software systems
- Identifies, analyzes and repairs product failures, orders and replaces parts as needed
- Performs a variety of complicated tasks
- On-site software support
- Repair of high-end printers and multi-function devices
- Hardware repair and software restoration at server component level
- Network device replacement/configuration
- Basic network troubleshooting
- Experience with inventory management, incident response, and reporting
- Experience with IT support in an airport environment or Transportation industry an asset
- Deploy equipment (including: computers, displays, keyboards, printers, hand-held scanners, and other peripheral devices)
- Deliver paper / ribbons / toner and reload if required, responding to print and AV incidents;
- Perform preventive maintenance of client's assets (including: inspection, basic testing, adjustments, cleaning, upgrading software/firmware, and arrange repair as necessary)

**Provide general IMAC services for client's assets Expectations**:

- Overtime may be required

**Day-to-day responsibilities**:

- Desktop support L2 troubleshooting
- Decommission and assess Redeploy laptops and update all inventory.
- Scan and confirm all retired assets have been wiped and get ready for recycling. Then send final list to management and have list approved. Must be at least 350 assets.
- Arrange for Retired Assets to be picked up by recycling company.
- Good communication (Written/ Verbal), Technical knowhow for L2 troubleshooting and Coordination.

**Work schedule**:

- M-F: 8 hrs + 30 mins unpaid break (Full time)

**Specific certifications or education**:

- 5+ years with COMPTIA+ preferred

**Driving Required**: Non-Driving

**Salary**: $31.00 per hour

Schedule:

- Monday to Friday

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