Claims Coordinator

**About Us**:
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

**Who we are**:
Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative.
We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**What You Will Do**
- Completing the new claim intake process for all lines of business (personal, commercial, and specialty) through telephone contact with Echelon members
- Verification and entry of full claim details into the appropriate claims operating system (Guidewire, ADAPT, and GIS/Passport)
- Corresponding with adjusters, vendor partners, and other departments within the company to ensure all necessary documents and claim information is accessible
- Manage the Customer Inquiry Queue to respond to customer and broker inquiries and complaints
- Organizing claim’s services
- authorizing and assigning services through Echelon vendor partners (rentals, appraisals, and tows) for newly created claims to ensure member satisfaction
- Monitoring of the Claims FNOL inbox for new claims notices submitted by Crawford after hours, brokers, third party adjusters, lawyers, and other industry service providers
- Tracking of new claims using provided tracking resources, to ensure valuable reporting data is available for all lines of business
- Documenting claim data accurately to support all data reporting requirements
- Other duties as assigned

**Who You Are**
- Post secondary education required
- CIP/FCIP Insurance Institute of Ontario
- Completed or In Progress
- Minimum 1 years of claims intake and customer service and administrative experience
- Strong communication skills, ability to support customers and broker partners to address concerns and diffuse challenging conversations
- Experience navigating and entering data across claims operating systems, such as, Guidewire
- Familiarity with phone queue and call handling procedures
- Multi-tasking with the ability to work in a fast-paced environment and manage changing priorities
- Attentive to detail and catches errors in numbers, spelling, and punctuation in documents and written material
- Uses personal judgement and critical thinking to make decisions and offer solutions
- Proficient with Microsoft Office Suite
- Excellent communication and customer service skills

**What’s In It For You**
- Competitive total compensation and benefits package
- Annual shared success program based on performance
- Annual merit increases based on performance
- Defined Contribution Pension Plan with a matching contribution component
- Complimentary CAA Membership

**Our Commitment**:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.