Patient Care Coordinator

14 hours ago

Courtenay, Canada Island CPAP Full time

**Island CPAP**is part of Canada’s largest independently owned obstructive sleep apnea treatment groups, that delivers a patient-centric health care experience through our clinic operations across Canada. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of participating in their health care. Built on a model of continuing care, we believe that if we do right by a patient, we will create a lifetime relationship. If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you.

**We are currently seeking a Patient Care Coordinator to join our team on a casual basis in Courtenay, BC.**

Working closely with clinicians and colleagues, this role is accountable for the administrative duties involved in the day-to-day operations of the clinic and includes responsibility for patient flow from 1st point of contact with the clinic including everything from greeting patients, arranging, and conducting sleep studies to working with insurance providers to ensure timely processing of claims.

**Key Accountabilities**
- General office administrative duties including managing appointments for patients and clinicians, processing doctor referrals, maintaining clinic inventory, etc.
- Guiding patient through initial sleep study trial including preparing trial equipment, educating patients on proper use of equipment, submitting reports to physician’s office, and following up with physicians.
- Overseeing patient account including initial set up, facilitating insurance claims, following up on warranty issues and processing accounts receivables.
- Perform data entry tasks.
- Confidentially manage patient accounts.
- Schedule patient visits and answer pre-visit questions, including billing questions.
- Discuss cost of service, insurance coverage, and payment options with the patient.
- Work as a team player to ensure each patient receives the best service possible.
- Maintain exam rooms for necessary supplies and materials. Ensure cleanliness.
- Schedule patient appointments and procedures according to established protocol.
- Greet patients and screen them for appropriate information.
- Inventory management (placing and receiving orders from vendors)
- Maintain/review patient records, charts, and other pertinent information.
- Respond to/refer incoming patient phone calls.
- Perform other related duties as assigned.

**Qualifications**
- Post-secondary program in administration and/or have at least 1 year experience in a similar role
- Exemplary customer service skillset
- Quick learner with the ability to multitask, prioritize, and work under pressure, both independently and as a team member
- Strong interpersonal and organizational skills, with excellent verbal and written communication
- High accuracy and attention to detail
- Exceptional computer & data entry skills
- Additional languages are an asset

**Job Types**: Full-time, Permanent

Pay: From $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- No weekends

**Experience**:

- customer service: 2 years (required)
- administrative: 1 year (required)

Work Location: In person

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