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Operations Process Analyst 1

2 weeks ago

Surrey, Canada FortisBC Full time

Posting End Date: 04/22/2025
Bulletin Number: BCU-242/2025
Number of Openings: 1
Location: Surrey - Operations
Affiliation: MoveUP
Employment Status: Full-Time Temporary
Job Grade: 8
Salary Min: $36.51
Salary Max: $43.67
Workplace Flexibility: No
Temp Duration: 18 months
Talent Acquisition Associate: Emily Porter
Hiring Manager: Tammy O'Connor

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of transforming B.C.'s energy landscape. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

**Responsibilities**:

- Investigates reported process breakdowns and works collaboratively to analyze processes and procedures, perform gap analysis and determine root cause.
- Researches, observes and identifies opportunities for process improvement.
- Works with managers and users to document and design consistent, effective, and efficient process flow charts and maps.
- Analyses and investigates system maintenance problems with existing operations systems and makes recommendations or takes action to resolve problems.
- Verifies changes/additions and maintains control of system business parameter tables.
- Documents system changes, prepares test scripts and conducts user acceptance testing of all changes.
- Maintains records of test results for verification.
- Provides direction to outsourced system maintenance providers programming corrective and adaptive system changes.
- Researches system enhancement requirements based on business needs.
- Works collaboratively with Managers and users to create consistent, effective, and efficient processes and makes recommendation to resolve process breakdowns.
- Manages small assignments.
- Develops, maintains and publishes user documentation and training materials with respect to both systems and processes.
- Communicates both systems and process changes to users and other affected parties.
- Coaches users in the effective and consistent use of Operations systems and processes
- Provides end user system training, support, guidance and advice on existing operations systems and processes.
- Coordinates and conducts training sessions.

**Requirements**:

- Completion of a recognized post-secondary certificate in a business related field or computer technology, or equivalent education.
- Minimum of three years directly related experience.
- Strong analytical and problem solving skills including ability to perform root cause analysis.
- Good interpersonal & organizational skills.
- Ability to work in unstructured team environments
- Competence in managing small-sized assignments
- Oral and written communications, presentation skills and adult training delivery ability.
- Working knowledge of data processing, spreadsheet, statistical and specialized software in use in the department.
- Knowledge of process improvement models.
- Valid BC Driver’s license.

**What you need to know**:

- Prior to the interview, Talent Acquisition will conduct a full employee general record review. This will include, but is not limited to: sick leave and attendance records, personnel file review and letters on file.
- This role is covered under the FortisBC/MoveUP Collective Agreement

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.