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System Administrator

2 weeks ago

Quebec City, Canada Paradocs Mountain Software Full time

**_Does problem solving put stars in your eyes?_**

**_ You like being the go-to person when clients need help?_**

**_ Read on, Paradocs may have the job of your dreams._**

**Who are we?**

Paradocs is a tech start-up that develops an integrated solution (MtnOS) for the wonderful ski industry We describe ourselves as a mountain partner for resorts. Sharing a common passion for snow sports with our clients, we strive to offer an integrated solution that meets their needs and ultimately allows skiers/boarders to have the best experience on the mountains.

**Your role?**

Reporting to the Vice President of Operations and Technology, and working in conjunction with the DevOps Specialist, the System Administrator and IT Support will manage the internal IT and also help keep MtnOS up and running.

Your mission, seriously? You will ensure the proper functioning of our internal servers and those of our customers. You will also ensure the availability of all systems and the proper functioning of desktop services. You will participate in the production process or in advanced customer support (level 2). You will also be in contact with the customers, supporting them in the installation and upgrading of their devices.

**Internal IT**
In a Windows and Google workspace environment:

- Provide technical support for hardware and software issues encountered by Paradocs employees;
- Manage the configuration, user access and operation of computer operating systems and other devices;
- Implement and maintain good security practices (updates, firewalls, etc.);
- Update and test business continuity plans periodically;
- Create and verify data backups;
- Administer infrastructure, including firewalls, databases, malware protection software and other processes;
- Administer the internal network.

**System Administrator & IT Support**
- In collaboration with the Devops specialist, you will be responsible for maintaining the operation of the software platform deployed by Paradocs (MtnOS) at the customer's site;
- Ensure the maintenance, configuration and reliable operation of the servers to provide the user with the performance, availability and security they require;
- Ensure the monitoring of the infrastructure with the ELK stack;
- Reactivity and proactivity to customer requests regarding the system (Level 2);
- Installation and configuration of MtnOS in new environments;
- Deploy and assist in the installation of devices at our customers' sites.

**Ideal profile sought**
- Analysis and problem solving
- Technical knowledge & autonomy
- Work ethic
- Reliability
- Communication skills
- Relational and interpersonal skills
- Organizational skills and priority management
- Good level of French and English

**Experience and qualifications required**
- Computer technician or computer support studies
- 1 year experience in similar tasks
- Experience in monitoring and securing computer equipment
- Knowledge of Linux server administration
- Knowledge of GitLab (or similar)
- Experience in networking and VPN
- Experience in access management in cloud environments (Google Workspace, Slack, Atlassian, One password...)
- Knowledge of Docker and Kubernetes, an asset
- Knowledge of French and English spoken and written

**Our team?**
- Paradocs is first and foremost a High-Performance team that desires to bring amends to the world of ski resort operations and thus enhance the experience of skiers and snowboarders. It is also about..._
- A place where you can have fun due to its young, dynamic, relaxed and flexible environment;
- A close-knit and fulfilled team of 40 employees who are passionate about technology and skiing, where people stay;
- A strong corporate culture based on commitment, rigour, loyalty and passion for mountain sports and the outdoors;
- A growing company;
- A close relationship between the team members and a warm atmosphere
- Family hub;
- Work in a cutting-edge and a high technological environment (e.g.: microservices architecture, Java Spring Boot, MongoDB, Kafka, Rancher, Gitlab, Kubernetes, Balena, React Native, Angular, Electron).

**Our working conditions**:

- For mountain and technology enthusiasts, we are among those with the best conditions in town_
- Flexible schedule
- Group insurance paid 50% by the employer
- RRSP with employer contribution
- Tele-medicine
- Corporate Performance Sharing Program
- Access to our corporate ski and Mtn Bike passes (which is a great benefit for ski or board enthusiasts).
- Access to our fleet of mountain bikes
- Access to our satellite office at the foot of the slopes of Mont St-Anne to practice ski’n work
- All kinds of activities organized by our social club (happy hours, bike rides, ski trips, climbing, etc.)
- Career Development Program
- Career advancement opportunities