Field Specialist

Does being part of a team solving a world-problem sound like something you’re up for? Mage Networks is an internet service and technology company providing solutions that provide Broadband Internet services to underserved areas. Our team includes engineers who were responsible for some ground-breaking technology innovations, including Wi-Fi and 4G. Our technology, MagiNet (formed by the hardware and our proprietary firmware, MagiLink) seamlessly uses wireless and wired connections to create wireless coverage over, under, and around any sized area without degradation in speed or consistency. We’re the only internet technology company offering Guaranteed Streaming Bandwidth. Through our concept of New Bandwidth Injection (NBI), we can increase the overall capacity of the network or of a branch of the network, allowing our customers to experience speeds up to 100 Mbps. Our networks are currently deployed in parts of Canada, the USA, Africa, and the Caribbean - connecting rural and remote areas to reliable, high-speed internet that they can count on.

**Job Description: MagiNet Field Specialist**

We are hiring a Network Field Specialist to join the Mage Networks team. Reporting to Mage Operations department, the MagiNet Field Specialist will be supported by Operations and Engineering teams and is responsible for design, test, configure, install, upgrade and troubleshoot our ever-growing wireless networks being deployed across the country.

Equipment includes a vide range of wireless devices, routers, switches, many of them powered by Mage’s proprietary firmware MagiLink®.

**Main areas of responsibility include**:

- Support the network design team with onsite tests using Mage designed portable test units, report findings, analyse alternatives and propose solutions to connecting new customers and expand the network.
- Install wireless devices on homes and businesses and onboard new customers.
- Manage inventory of consumables to ensure supply is available for installations.
- Work with Mage’s procurement and production specialist to ensure wireless devices are available for installations.
- Follow all company procedures and deliver reports as needed.
- Provide remote support and participate in the on-call schedules.
- Provide on-site customer support and repairs as needed and as guided by customer service team.
- Coordinate movement of equipment from base/office to install sites.

**Skills, Education and Experience**:

- Experience installing external services and bringing them into the home, i.e., fixed wireless, satellite dishes, alarm systems, etc.
- Basic laptop computer skills are required to test and troubleshoot the system. A+ certification a big PLUS.
- Experience terminating CAT5e Ethernet and testing cable is an asset.
- Determine best location to mount wireless units based upon design parameters.
- Installation of mounting brackets / equipment onto vertical structures like homes, business, trees, wooden and metal poles, etc.
- Determination of best cable-path and running wire from mounting location into home. NOTE: Usually requires drilling through the wall to install the cable.
- Provide customer service during installs and field visits.
- Ability to work independently and strong verbal and written communication skills.
- Troubleshooting and problem-solving ability.
- Good eyesight, hand dexterity, comfortable with heights, ability to climb ladders, and carry equipment.
- Post-Secondary education in a related field and two to three years of experience in a related field or a combination of education and experience.
- Experience in dealing with customers in any capacity is an asset.
- Ability to work on flexible schedule and travel outside of home base.
- Working knowledge of Health and Safety standards. Construction and particularly working at heights related safety training is an asset.

**Conditions of employment**
- Eligible to work in Canada.
- Provide a criminal background check, details to be provided later.
- Valid driver’s license and required to provide an annual driver abstract, details to be provided later.

**Compensation & benefits**
- Full / part-time.
- Employee / contractor.
- Up to $60,000
- Health benefits as applicable to Mage employees.

**Salary**: Up to $60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location