Customer Experience Associate

1 week ago

Mississauga, Canada OSL Retail Services Inc Full time

Overview:
**Customer Experience Associate** **|** Part Time** **|** **3055 Mississauga Square One**,ON**

OSL is a dynamic, people-driven company providing customised sales services to fortune 500 companies. We celebrate unique and energetic people that work together to deliver incredible results; great people doing great things every day We have a hunger to succeed and never miss an opportunity to recognize and celebrate each other's milestones. We support those around us, and we’re always pushing each other to reach new heights. If you're interested in joining an award-winning team, and one of Canada's Top 50 Best Managed Companies, this is the place. Your success leads to our success, your growth leads to our growth.

**Here is what we offer in this role**:

- Competitive base salary (hourly).
- Carrier based discounts of up to 30%
- Paid training (Personal in-store and online LMS training).
- Continuous training and career development.
- In store and district wide recognition programs, monetary rewards.
- Employee Assistance Program: Free to all employees.
- Employee referral program (starting at $250 per successful referral).
- People and Culture Programs including OSL Cares and WE: Woman’s Empowerment Mission.

As a **Customer Experience Associate**, you will be our go-to-guru to connect customers with the perfect electronics solutions. Walmart Canada has partnered with OSL to operate its 350 Electronics departments across Canada, and we are growing. You will get to work with people who need electronic devices such as TV, computers & laptops, tablets, printers, cameras, drones, video games etc. You are tech-trend aware, want to grow along with us in a fast, high-energy work environment. Good thing you are outgoing and have a great friendly personality.

**Key Responsibilities**:

- Assist customer finding the right electronic solutions and merchandize
- Actively provide customers with product demonstrations, comparison, and sales
- Provide customers with a positive and informative shopping experience, ensuring you consider the whole Home Entertainment picture
- Set up and maintain product displays. ensuring safe operating of all equipment
- Complete timely stocking of products and ensure shelves and work areas are clean
- Responsible for the processing of customer purchases, returned product, exchanges, service requests, and/or defective products
- Meet or exceed the sales goals and targets
- Assist customers with questions they may have when purchasing, make sure they feel confident with their purchase
- Offer to back up the purchase of these goods with a service that protects them long term
- Lead by example and foster an environment that encourages teamwork
- Act with professionalism and integrity
- Being able to stand for longer periods of time, moving/supporting 30-50lbs of merchandise

**_
Notice: _**_The _previous_ job description was designed to _indicate_ the general nature and level of work performed by employees in this role. It is not intended to _contain_ or be construed as a complete inventory of all the duties, responsibilities and qualifications _required of_ the employees assigned to this position._

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